Complaint Resolution Specialist

PEG Staffing and Recruiting, Inc. • Contract • St. Louis, MO, US • 23h ago

Complaint Resolution Specialist (6-Month Contract)
Location: St. Louis, MO (Hybrid)
Contract Length: 6 months
Position Overview
PEG’s financial services client is seeking a Complaint Resolution Specialist to provide additional support during a period of increased workload. This role is responsible for reviewing, investigating, and resolving client legal complaints while ensuring regulatory obligations are met. The ideal candidate brings strong analytical judgment, regulatory awareness, and a collaborative, service-oriented approach.
Team & Department Impact
This position sits within a group responsible for managing client legal complaints that may involve the firm, financial advisors, or branch office operations. The team ensures complaints are thoroughly evaluated, accurately documented, and appropriately reported to regulators to support compliance and risk management efforts.
You will work closely with a multidisciplinary team that includes investigators, attorneys, data analysts, and operational partners in an environment that values teamwork, professionalism, and shared accountability.
Why This Role Exists
Complaint volume peaks during tax season, creating the need for additional short-term support. This six-month contract role is designed to help the team manage workload demands while maintaining high standards of accuracy, responsiveness, and client service. Key Responsibilities

Review and investigate client legal complaints and prepare well-reasoned written responses
Analyze complaint activity to identify trends and emerging risk indicators
Draft and submit language for regulatory filings and disclosures
Ensure all complaint handling aligns with applicable regulatory standards
Assist with regulatory inquiries, examinations, arbitrations, litigation matters, and settlements
Partner with attorneys, analysts, and fellow specialists to resolve matters efficiently

Required Qualifications

Bachelor’s degree required (finance, accounting, or related field preferred)
Minimum of 3 years of relevant professional experience
Experience handling or investigating legal or regulatory complaints
Familiarity with regulatory requirements within a financial services environment
Strong analytical and problem-solving capabilities
Ability to exercise sound judgment when assessing risk
Excellent written and verbal communication skills
Strong organizational skills and ability to manage competing priorities
Comfortable working independently while taking direction as needed

Preferred Qualifications