From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future
The Role
As a Sales Assistant you will support the sales team and front of house operational functions. Front of house functions include, but are not limited to, greeting customers, maintaining salesfloor standards, answering phones, and assisting sales team with client interactions. Your role is to support the goal of providing a best-in-class customer service experience.
What You'll Do
Customer and Brand Experience- Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
- Support a best-in-class level of customer service through extensive product knowledge and operational ownership
- Partner with the sales team to provide exemplary customer service
- Assist with floor sets, window changes and other merchandising expectations as needed
- Assist with POS, customer repairs, dry-cleaning, and alterations processes
- Maintain a one company/one experience perspective in all customer service interactions
- Understand and exemplify the rag and bone brand philosophy and lifestyle
- Emulate the brand aesthetic and embody and strong sense of fashion
Maintain Operational Excellence- Policy and Procedure
- Maintain a knowledge and understanding of all Policy and Procedure
- IT Systems
- Have proper understanding of BOH/FOH IT systems
- Accurately process Point of Sale transactions
- Assist with PR requests, consignment and stylist’s pulls
- Assist with client services i.e. quality guaranteed, order status, alterations, messenger
- Follow loss prevention procedures
Personal Excellence- Consistently act within the core values of rag and bone
- Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
- Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
- Identify opportunities to support the team in delivering best in class customer service
- Ability to receive feedback from management and peers
Experience/Capabilities
- Previous experience in retail sales and/or customer service preferred
- Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
- Availability to work per the needs of the business
Rules we live by
- The Customer Rules - Prior work experience in a client centric, sales environment
- Be a Good Human - Be original, be authentic
- Have No Fear - Innovate, solve problems
- Own Every Decision - Work together, get results
- Quality Matters - Be disciplined, be competitive
- Make S**t Happen
Availability Requirements
The Sales Assistant role is full-time and requires 32-40 hours per week.
Benefits
- Clothing Allowance
- Generous Employee Discount
- Paid Time Off
- Medical, dental, vision and ancillary benefits
- Membership to Calm and access to other wellness benefits
- 401k
- Paid Parental Leave
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
