Infosys is seeking a
Datacenter Operations Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
- Candidate must be located within commuting distance of Tampa FL or Twinsburg OH or be willing to relocate to the area. This position may require travel in the US.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 6 months of Information Technology experience.
- At least 6 months of experience with Hands and feed support for Data Center operations.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Technical Expertise:
- Experience with Hands and feed support for Data Center operations.
- Candidates must be available to work onsite on a rotating /fixed shift timings at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed.
- Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
Shift 1 06:00–15:00 PST
Shift 2 14:00–23:00 PST
Shift 3 22:00–07:00 PST
- New Installations of IT devices:
- Rack and stack of IT devices.
- Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.
- Certifications on Data center operations and cabling
- Install trunks and patch cords, panels and power cables as required to support additional capacity.
- Perform all, IT audits, annual DC track and Tape audits.
- Vendor access approval for break fix activity and facility repairs
- Provide on call support and emergency onsite coverage (may be extended time frame).
- Attend crises calls for troubleshooting cables and /or hardware issues.
- Troubleshooting, isolating and repairing of all cables (SM, MM and copper).
- Participate and execute assigned change requests.
- Removal and installation of parts from inside of IT hardware to include but not limited to:
NIC’s SFP’s Memory Hard Drives
- Decommissions and Cabling:
- The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections.
- Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
- Removable media (disk) disposal tracking and destruction
- Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination.
- Entries into Hardware Receiving System:
- Package pickup and delivery to include large shipments on the loading docks or mailrooms.
- Coordinate / prepare for shipment and transfer of equipment to other locations
- Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
- RMA all parts as required including tracking of those parts using HRS tool.
- Hardware shipment receiving / tracking of all IT devices, and parts
- Large assets are tracked in both HRS and DC Tracks.
Preferred Qualifications:
- Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
- Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
- Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
- Explain and document technical issues in a clear way to technical teams, business stakeholders.
- Experience and desire to work in a Global delivery environment.
- Good Communication and Analytical skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
