JOB DESCRIPTION
Embark on a rewarding and challenging career with our Underwriters with our dynamic team where we underwrite Mortgage Assistance requests according to Default Servicing Policy and Procedure or Chase Credit Policy to ensure the customer(s) meet program specifications. We review and analyze customer financial documentation and propose solutions to assist customers in need of Mortgage Assistance and you may interact with other internal and external parties such as Customer Assistant Specialists, Quality Assurance, Closers and investors or government agencies as needed. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Servicing Underwriter III- Mortgage in Home Lending, you have a Specialty designation and will have developing knowledge of and apply best Underwriting practices and be responsible for the analysis of submitted files for repayment capacity, capital/assets, character, collateral and property condition while adhering to Chase Default Servicing or credit policies and investor/agency guidelines. You will support and uphold fair lending practices of JPMorgan Chase and are responsible for productivity and quality targets ensuring the highest level of customer satisfaction
Job responsibilities
Apply knowledge of Chase Default Servicing Policy and Procedure or Chase Credit Policy while adhering to Chase Fair Lending practices
Review all loan underwriting documentation to ensure compliance with investor requirements (e.g. loan documents, appraisals, etc.) and consistently exceeds passing rates within all areas of quality and goals
Analyze financial information including calculation of income and debt ratios, verification of assets, collateral review, and credit review and analyze problems and identifies potential or innovative solutions, identifies documentation deficiencies within review and communicates findings
Stay up to date on all policy changes that impact underwriting with extreme focus to customer obsession/service through following policy and procedure, reviewing for exceptions and proposing process improvements
Apply relevant technical and computer expertise and write effective communications and review files to apply additional overrides and effectively partner with internal and external parties and assists their team and management
Prioritize workflows and exceeds timeline goals while maintaining production and quality with the assignment of additional projects and operating as a Subject Matter Expert
Work on highly complex loans and will underwrite all types of income reviews and must be proficient in all investor types.
Perform forensic reviews for appeals and confirmed decisions to determine if errors may have occurred in the mod process. Forensic reviews are also performed for litigation loans, as required
Work closely with investors to obtain approvals and resolve issues when identified through the underwriting and closing process
Lead training sessions with peers, management, and other lines of business. Test the accuracy of user tools and system upgrades, and complete remediations of prior decisions when errors are identified
Demonstrate a determination to get the job done right the first time while ensuring loan decisions meet all program and product specifications
Required qualifications, capabilities, and skills
6+ years’ experience as a mortgage underwriter, mortgage processor or mortgage related experience with 4 years of underwriting.
Highly independent and can make sound decisions with minimal supervisor involvement
Knowledge of personal and business financial analysis, tax returns, balance sheet analysis including cash flow and self-employment income analysis.
Knowledge of basic mortgage underwriting guidelines
Excellent analytical and decision-making skills
High school diploma or equivalent
Preferred qualifications, capabilities, and skills
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
