Senior Mitel Engineer
Position Summary:
The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.
Roles and Responsibilities/ Essential Functions:
- Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support the account base.
- Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work.
- Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
- Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
- Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
- Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
- Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
Required Experience:
- 3+ years in a technical related field
Preferred Experience:
- 3-5 years in a technical related field
- 3+ years’ experience working as a consultant
Required Skills, Education and/ or Certifications:
- Bachelor’s Degree or equivalent experience
- Installing and supporting Mitel solutions
- MiVoice Office 250, MiVoice Business, or MiVoice Connect
- Certification in one of the above Mitel UC platforms
- Strong VoIP troubleshooting skills
- Experience deploying VoIP Protocols – SIP, QoS, G711/G729
Preferred Skills, Education and/ or Certifications:
- Mitel Video experience – MiCollab, SIP Door Access
- Experience designing and architecting Mitel solutions
- Knowledge of Mitel Collaboration tools – MiCollab Mobile, MiVoice Office Application Suite
- Familiarity or experience with:
- Mitel ACD Queues, RADs, and Agents
