Company Description
For over 50 years, Aroma Coffee Service has been a trusted provider of office coffee and amenity services across Central and Southwest Florida. Founded as a family-owned business and still operated by the same family, Aroma specializes in offering comprehensive breakroom and amenity solutions for offices, luxury apartments, and communities. Our diverse offerings include premium local coffee partnerships, snacks, sparkling water, and janitorial products, tailored to create seamless and enjoyable experiences for employees and residents alike. Known for exceptional customer service, we combine local roots with industry expertise to provide reliable, personalized service and same-day support. At Aroma, we aim to elevate workplaces and communities, fueling connections and energizing spaces every day.
Job Description
The Account Manager is responsible for maintaining, strengthening, and growing relationships with existing customers across the Sarasota market. This role serves as the primary point of contact for assigned accounts and ensures customers consistently experience the level of service that defines Aroma Coffee Service.
The Account Manager owns the relationship with the customer and works closely with internal teams to ensure programs run smoothly and opportunities for growth are identified.
Key responsibilities include:
- Serve as the primary relationship owner for assigned customer accounts
- Conduct regular customer check-ins through phone, email, and in-person visits
- Build strong relationships with office managers, property managers, and decision makers
- Identify opportunities to expand beverage programs, equipment, or services within existing accounts
- Work with the Director of Sales on pricing adjustments and strategic account decisions
- Coordinate with Operations Managers for equipment installs, product updates, and service needs
- Assist with onboarding new customers and ensure installs and program launches go smoothly
- Monitor service quality and address customer concerns quickly
- Track account activity and revenue growth within assigned accounts
This role focuses on customer relationships, retention, and growth within existing accounts, allowing the sales team to focus on new business development.
Qualifications
- Strong communication and relationship-building skills
- Organized and detail-oriented
- Comfortable visiting customers and managing multiple accounts
- Ability to identify opportunities to grow existing customer programs
- Professional and customer service-focused mindset
- Self-motivated and able to work independently
Preferred but not required:
- Experience in account management, customer success, or sales support
- Experience working with service-based businesses or B2B customers
- Familiarity with CRM systems or account tracking tools
