Job Description
Got a knack for accuracy and global flair? Help us craft flawless, localized content for shoppers around the world!
Core Responsibilities
- Support the E-commerce team in the end to end content creation process with quality assurance on the digital assets for LEGO.com
- Review end-to-end shopper journeys across the website and identify issues, request fixes, and recommend improvements across devices (desktop, mobile, tablet), countries, and languages.
- Triage and document QA corrections on digital assets to support product, theme, promotion, and campaign launches.
- Find opportunities to improve the efficiency of managing and publishing content related to products, themes, and campaigns.
- Collaborate with Consumer Services, external vendors and other partners across the business to validate reported issues and support their resolution.
- Propose innovative processes, tools, and mechanisms to enhance the overall quality of website content and user experience.
- Use data insights to see opportunities for improving the user journey and detect country-specific issues.
- Support the execution of online content A/B testing by ensuring the correct assets are deployed for each test.
- Coordinate with translation vendors to report, track, and resolve translation errors on the website.
Play your part in our team succeeding
As a part of the LEGO Retail organization, the Global Ecommerce team drives the commercial performance and development of LEGO.com. This role involves collaborating with global colleagues in Ecommerce, Marketing, Consumer Services, and our external agency. It monitors and improves the quality of our content so shoppers can easily find what they want. Shoppers can purchase expertly regardless of their country, language, or device!
Do you have what it takes?
- Bachelors degree or equivalent experience in Marketing or related field.
- Experience working in eCommerce, ideally in a direct-to-consumer environment.
- Good communications skills, both written and verbal, with the ability to work with collaborators across the business at varying levels.
- Great attention to detail and determination to see issues through to resolution.
- Ability to prioritize workload.
- Strong grasp of online business tools and processes, capable of pinpointing and addressing the root causes of quality issues.
- Understanding of user experience and eCommerce website guidelines.
- Valid passport and ability to travel internationally up to 5%.
- Ability to communicate in languages other than English is a plus, with preference for French, Japanese, Spanish, Korean, Dutch, or Italian. However, all language skills are valued and considered.
- Experience working with Contentsack or similar CMS a plus.
- Previous experience in translation or proofreading is a plus.
Hybrid working model
This position will be based at 1001 Boylston St. in Boston, MA. Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in the office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.
Compensation
The salary for this position has a range of $84,488.00 - $126,732.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
