General Description
Provide pricing and lead times to customers and/or representatives using company guidelines in order to secure orders. This role serves as a key point of contact for customers, ensuring orders are quoted, entered, and processed accurately while maintaining a high level of customer service. The Inside Sales Representative works closely with Engineers, Operations, Quality, Supply Chain and Business Development Managers to ensure customer requirements align with manufacturing capabilities.
Responsibilities
· Respond to customer and representative inquiries by providing pricing, lead times, and product information in accordance with company guidelines.
· Understand customer requirements, applications, and specifications to support accurate quoting and order entry.
· Prepare customer quotes and enter customer purchase orders into the system.
· Review customer purchase orders to ensure product, pricing, and delivery accuracy.
· Maintain visibility of orders throughout the quoting and production cycle and communicate status updates to customers.
· Route technically complex or advanced opportunities to Sales Engineers or Sales Management for further development and closure.
· Support channel partners by building relationships and assisting with pipeline development.
· Act as a liaison between customers and internal departments including production, planning, quality, and engineering.
· Expedite orders as required and assist with resolving delivery or production issues.
· Gather information related to returns, rework, or restocking and coordinate resolution per company policy.
· Maintain accurate sales files, CRM data, and order documentation.
· Perform other duties as necessary.
· Comply with AS9100 directive specifically Section 7200, Customer Product Quality Requirements.
Minimum Qualifications:
· Bachelor’s degree (BA/BS) or equivalent combination of education and experience.
· Minimum of 2 years of inside sales, sales support, or customer service experience.
· Strong communication, listening, and presentation skills.
· Proficiency in Microsoft Office Suite; experience with ERP and CRM systems preferred.
· Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
· Strong attention to detail and follow-through.
Job Requirements
Must be able to comply with all company policies.
Deal with customers in a professional, courteous and timely fashion.
Job Type: Full-time
Pay: $25.00 - $33.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
