Company Overview
Vigilant, Inc. is a proud and growing Seacoast, New Hampshire company that manufactures and sells our high-end, luxury products to consumers and businesses across the globe. We are looking to add an important new member to our dynamic sales and customer experience team. In this role, you will play an important part in serving our clients and supporting the business within a robust system.
The responsibilities of this fast-paced role include:
- Being the primary contact for all customer inquiries.
- Quickly fielding general customer inquiries and product-related questions
- Keenly listening and internalizing customer issues and then leading the resolution process
- Accurately administering the customer order process, and ensuring successful completion/resolution
- Analyzing and identifying key themes and recurring issues within the customer service area
- Backing up the sales team, including pre-sale functions and assisting with process documentation
- Developing a deep understanding of the product catalog and the application of our family of products
- Managing post Sale activities such as scheduling/coordinating deliverables and information
A successful candidate will demonstrate a strong track record in a customer-facing business role and possess a spirit for surpassing customer expectations.
The attributes required for this role include:
- Excellent organizational and communication skills
- Strong analytical & critical thinking skills
- Diligence and accuracy in documentation
- A professional demeanor and willingness to take on challenges
- Computer proficiency in MS Office software suite, aptitude with CRM and related software applications
- Possess a strong character, work ethic and be a good teammate
- A humble, winner mentality combined with the desire to contribute to the team
- Ability to engage, collaborate, and positively influence client decisions on the fly
- Able to prioritize and handle multiple, diverse, and competing tasks
This position is a great opportunity for someone interested in pursuing a career in sales and customer engagement with the opportunity for growth and professional development. We offer significant training and exposure to best practices across all functional areas of the business. Your positive impact on the performance of the business will lead to professional and financial rewards.
If this position interests you and you have a strong track record, please submit your resume with a cover letter for our review.
Among other benefits, we offer a competitive salary, 401K retirement plan with match, medical and dental coverage, paid vacation, holidays and most importantly, a positive and supportive work environment. This is an on-site role, but we do offer flexibility to accommodate your life schedule.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
