At MINI of Manhattan, we’re looking for energetic, passionate, and forward-thinking individuals to join our team as a MINI Motoring Advisor. We are passionate about delivering exceptional customer service and building lasting relationships with our customers. Join our team and be part of a brand that celebrates individuality and driving enjoyment.
Position Overview
As a MINI Motoring Advisor, you’ll share your enthusiasm for the MINI brand and deliver outstanding service to our customers. You will be responsible for building meaningful relationships, offer expert advice on MINI vehicles and services, guide customers through the sales process, and demonstrate new and pre-owned MINI’s.
Key Responsibilities
- Greet and welcome customers in a friendly and professional manner.
- Conduct thorough needs analyses and provide expert advice on MINI vehicles, features, and benefits.
- Accompany customers on test drives, explain vehicle features and benefits.
- Negotiate deals and assist customers with motoring options including financing, insurance, and after-sales services.
- Manage customer inquiries via phone, email, and in-person, ensuring timely and accurate responses.
- Create and manage appointments, conduct timely follow-ups, and log activities in internal management systems.
- Maintain up-to-date knowledge of MINI products and industry trends.
- Handle administrative tasks related to customer records and sales documentation.
- Promote MINI’s brand values and ensure consistently positive customer experience.
- Collaborate with the service department to provide comprehensive motoring advice.
- Identify and resolve customer concerns or escalate as necessary to management.
- Report directly to Sales Management.
Qualifications And Skills
- Previous experience in automotive sales or customer service preferred.
- Strong communication and interpersonal skills, both written and verbal.
- Passion for the automotive industry and the MINI brand.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Excellent organizational and multitasking abilities.
- Proficient in using CRM software and Microsoft Office applications.
- Available to work flexible hours and weekends.
- Valid driver’s license is required.
Salary Range
What We Offer
- Full Time Position
- Base Pay plus Commissions
- Competitive Benefits Package
- Employee Lease Program
- Medical and Dental Insurance
- 401(k) + Match
- Commuter Benefits
- Life Insurance
- Short Term Disability & Life Insurance
- PTO and Holidays Off
- Opportunities for career progression within BMW/MINI of Manhattan.
How to Apply
If you are passionate about MINI and delivering outstanding customer service, we would love to hear from you!
BMW of Manhattan, Inc. and MINI of Manhattan provide equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the above-mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.
