Trident Consulting is seeking a "Business Operations Analyst" for one of our clients in "Pomona, CA – Hybrid (2 days)" A global leader in business and technology services.
Position: Business Operations Analyst
Location: Pomona, CA – Hybrid (2 days)
Type: Contract
Rate: $34-38/Hr
Day-to-Day Responsibilities/Workload
Stakeholder Engagement & Customer Contact
- Act as the main point of contact between Contractors and customers, facilitating communication, resolving access issues, and coordinating inspection appointments.
- Document and manage customer access challenges, handle notifications and permissions, and ensure all necessary approvals and communications are properly collected and tracked.
- Utilize Customer Contact Information (CCI) to proactively schedule inspections, reducing unnecessary field visits and increasing operational efficiency.
- Maintain and prioritize records of inspection constraints, support process improvements for access management, and track performance using relevant reporting tools.
Constraint Tracking and Exception Processing
- Mapping - Create .kmz and spatial joins in Excel to determine potential access issues related to CROPS, Government Lands, etc.
- Create work orders for released access issues and send them to vendors with notes regarding appointments, gate codes, special instructions, contact info, etc.
- Tracking and oversight of constrained inspections to actively mitigate the potential for non-compliant inspections and not meeting risk mitigation commitment.
- Assist in development and monitoring of data management tools to provide more timely and accurate status reporting to management.
- Identify follow-up actions required by various stakeholders in the inspection workflow.
- An additional resource can take advantage of the data management tools and process improvements being developed, to provide more timely and accurate status reporting to management and to identify follow-up actions required by various stakeholders in the inspection workflow.
Data Analysis and Data Discrepancies
- Validate that inspections are populating in dashboards (SAS, Power BI) and follow through to resolution.
- Identify data discrepancies through SAP, InspectApp, EZYViewer research.
- Communicate with InspectApp/InspectForce team both internal to Inspections and IT regarding sync issues and tracking resolution.
Required Skills/Attributes
Knowledge & Skills
- Data management (data structure and controls design, data querying, and report development)
- Time management (manage resolution of work to align with workflow due dates and inspection due dates)
- Comfortable engaging multiple SMEs across multiple organizations, presenting issues and potential solutions, and securing support and/or buy-in from stakeholders and support partners
- Project tracking from issue ID, causal analysis, solutioning, through resolution of issue
- Data visualization reporting and dashboard development
Software proficiency
- MS Office Suite (Excel), SAS, SAP, PowerBI, SQL, Python, SAP SME
- Help individuals frequently in navigating work orders, maintenance plans, mdocs, FLOC/Equipment data)
- Has prior experience with SAP transformations, especially as it pertains to data cleansing and validation. With S/4HANA transformation, this could be valuable.
- ArcGIS- Join different visual layers/maps (districts, FLOCs, circuits, constrained areas) to create tables of data to work with more effectively
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com .
Some of our recent awards include:
- Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
- Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
- Received the TechServe Excellence award.
- Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
- Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
