We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.
Our company fosters a values-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent - persistent.com/careers
About Position:
Role: Business Analyst
Location: Raleigh, NC
What You'll Do:
- Collaborate with healthcare business teams, clinical operations, sales, or provider-facing teams to gather requirements related to:
- Salesforce?Outlook integration
- Einstein Activity Capture (EAC)
- Email sync, activity tracking, and productivity workflows
- Translate healthcare-specific business processes into functional specifications, BRDs, and user stories.
- Analyze patient, provider, and care-management workflows where applicable to ensure CRM alignment.
- Document process flows, mapping, and integration needs while ensuring compliance with healthcare standards (e.g., HIPAA considerations if applicable).
- Work closely with the team to ensure technical feasibility and alignment.
- Perform functional validation for EAC sync behavior and healthcare-specific communication use cases.
- Drive UAT planning and execution, including healthcare-centric scenarios.
- Provide training, onboarding materials, and release communication for healthcare business teams.
- Support change management, adoption, and rollout across healthcare stakeholders.
Expertise You'll Bring:
- 8+ years of Business Analyst experience.
- Strong functional knowledge of Salesforce CRM, particularly Activities, Events, and communication workflows.
- Hands-on experience in the healthcare domain, such as:
- Provider or patient lifecycle processes
- Care management workflows
- Healthcare sales, marketing, or service operations
- Experience with Outlook / O365 / Exchange integration.
- Strong documentation skills: user stories, process flows, acceptance criteria.
- Excellent communication, stakeholder management, and cross-team collaboration.
- Experience working on Agile/Scrum methodologies.
- Strong understanding of SDLC, Agile, Scrum, and Waterfall methodologies
- Experience in project planning, estimation, and execution
- Knowledge of project tracking and reporting techniques
Certification (Nice to have)
- Salesforce certifications (Admin, Business Analyst)
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
