Online Chat Specialist (Entry Level) ADF Medical Services Inc.
We're hiring an enthusiastic and dependable Online Chat Specialist to join our patient support team. No prior medical experience needed , just great communication skills, a positive attitude, and a willingness to learn. If you're looking to start your career in healthcare support this is your opportunity!
Role: Online Chat Specialist (Entry Level)
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
What You'll Do:
- Respond to patient and client inquiries through our online chat platform
- Provide basic information on services, scheduling, and general support
- Direct complex or sensitive inquiries to the appropriate team or department
- Accurately log and document all chat interactions in our system
- Follow company scripts, guidelines, and communication standards
- Maintain patient privacy and confidentiality per HIPAA guidelines
- Participate in onboarding training and ongoing coaching sessions
What We're Looking For:
- High School Diploma or GED required
- No prior experience required — entry level welcome
- Strong written communication and basic grammar skills
- Typing speed of 40+ WPM
- Reliable internet connection and quiet home workspace
- Willingness to learn and follow instructions
- Positive attitude and genuine desire to help others
- Basic computer proficiency and comfort with online tools
What We Offer:
- Competitive starting pay
- Paid training and onboarding
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options
- Clear path for career growth within ADF Medical Services
