Overview
We are seeking a dedicated and enthusiastic Commercial Insurance Account Manager CSR to join our team. In this role, you will be the first point of contact for our clients, providing support and assistance. Your primary goal will be to ensure customer satisfaction while effectively addressing inquiries and resolving issues. This position requires strong communication skills and a passion for delivering outstanding service. Responsibilities for assistant position include: Servicing, Marketing, Certificates of Insurance, Recommendations, Loss Run Requests, Endorsement Requests; knowledge of Excel; experience in a commercial lines agency, working on some large small and medium sized accounts preferred; knowledge ofAMS360.
Duties
- Provide high-quality customer support through various channels, including phone, email, and chat.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Handle outbound calling to follow up on customer inquiries and feedback.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Analyze customer feedback and service trends to identify areas for improvement.
- Assist in sales-related activities by promoting products or services that meet client needs.
- Collaborate with team members to enhance overall client services and ensure a seamless experience.
- Maintain professionalism in all interactions while adhering to company policies.
Experience
- Proven experience in customer support or a related field is preferred.
- Strong communication skills, both verbal and written, are essential for success in this role.
- Experience with data entry and office software is required; familiarity with CRM systems is a plus.
- Multilingual abilities are highly desirable, as they enhance our ability to serve diverse clients.
- A proactive approach to problem-solving and the ability to analyze situations effectively will be beneficial.
- Previous experience in sales or outbound calling can provide an advantage in this position.
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
