Business Analyst

The Value Maximizer • Full-time • Florida, United States, US • 1d ago

Client: FL Government AgencyPosition: Business Analyst Term: ASAP - June 2027 with renewalCompensation: $38/Hr - $40/HrLocation: On site Tallahassee, FL Work Authorization: ONLY USC and GC no other Visas will be considered Education: Bachelor's degree or master's degree in Business Administration, Communication, Information SystemsCertifications are a plus: Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL. Experience:

3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts
Proficiency in process mapping/modeling with tools such as Visio is required.
Experience facilitating the intake of ideas or proposals and converting them into documented Demands within ServiceNow(or similar portfolio management tools)
Experience using M365 including SharePoint and Microsoft Teams for collaboration and document management; exposure to Power BI is preferred
Experience preparing business case materials, including ROI/TCO analysis, cost-benefit assessments, and risk summaries
Knowledge of how business requirements translate into technical requirements is required

Responsibilities:1. Intake & Stakeholder ManagementEngagement: Identify stakeholders and lead intake meetings with business offices.Refinement: Define high-level objectives, scope, risks, and problem statements for submitted ideas.Submission: Manage the demand lifecycle in ServiceNow; collaborate with the Demand Manager on state transitions.2. Analysis & Process DesignProcess Mapping: Document and diagram business/system inter-relationships and dependencies.Gap Analysis: Identify process improvements, design "to-be" states, and plan transitions.Feasibility: Analyze demand patterns and recurring trends against technical capabilities.3. Strategic Evaluation & PrioritizationScoring: Categorize and prioritize demands by urgency, complexity, impact, and alignment.Business Case: Develop ROI/TCO estimates, cost-benefit narratives, and value-risk summaries.Strategy Alignment: Translate high-level business goals into technical requirements for infrastructure and development.4. Technical Solutioning & TrendsInnovation: Research emerging tech to drive "buy vs. build" decisions and process integration.Solutioning: Recommend approaches that bridge current needs with future environments.Security: Facilitate and support cybersecurity risk assessments.5. Data Integrity & TrackingServiceNow Management: Size demands (T-shirt sizing) and identify impacted business units/apps.

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