Position Summary
The Warehouse Lead supports daily warehouse operations within a fast-paced 3PL environment, ensuring efficient execution of inbound, outbound, and inventory processes. This role acts as a front-line leader, overseeing team performance, driving productivity, and ensuring service levels for both B2B and B2C/eCommerce clients are consistently met.
The Warehouse Lead partners closely with supervisors and cross-functional teams to maintain operational excellence, accuracy, and customer satisfaction.
Key Responsibilities
- Lead and support a team of warehouse associates to meet daily productivity, quality, and safety goals
- Coordinate daily activities across receiving, picking, packing, and shipping operations
- Ensure accurate and timely order fulfillment for both B2B and B2C/eCommerce customers
- Monitor KPIs (productivity, accuracy, on-time shipping) and address performance gaps
- Assist with training, coaching, and development of warehouse associates
- Support labor planning and shift execution based on volume and priorities
- Troubleshoot operational issues and escalate when needed
- Ensure compliance with company SOPs, safety standards, and quality requirements
- Maintain inventory accuracy through cycle counts and proper system usage (WMS)
- Communicate effectively with supervisors, client services, and other departments
Qualifications
- 2–4+ years of warehouse or distribution experience, preferably in a 3PL environment
- Experience supporting B2B, B2C, and eCommerce fulfillment operations
- Prior experience in a lead or supervisory role preferred
- Strong understanding of warehouse processes: receiving, picking, packing, shipping, and inventory control
- Experience with WMS systems and RF scanners
- Ability to read and interpret reports, KPIs, and productivity metrics
- Strong communication, leadership, and problem-solving skills
- Ability to work in a fast-paced, high-volume environment
Skills & Competencies
- Leadership and team coordination
- Attention to detail and accuracy
- Time management and prioritization
- Accountability and ownership
- Adaptability in a dynamic environment
Work Environment & Physical Requirements
- Warehouse environment with exposure to moving equipment and moderate to high noise levels
- Frequent standing, walking, bending, and lifting (up to [25] lbs as required)
- Use of warehouse equipment such as pallet jacks, RF scanners, and computers
EEO Statement
Staci Americas provides equal employment opportunities (EEO) to all employees and applicants in accordance with applicable laws and regulations.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Can you tell me about your warehouse experience and the type of work you’ve done (picking, packing, shipping, receiving)?
- Have you ever helped train or guide other employees on the floor?
- Have you worked in a fast-paced environment with order deadlines or daily goals?
- How do you make sure you stay on track with your schedule and responsibilities?
- If you notice orders falling behind or a mistake happening, what would you do?
- Are you available for any shift? we do not work overnight
Work Location: In person
