Sales Coordinator

GAMMA Sports • Full-time • Pittsburgh, PA, US • 5d ago

Position Overview

GAMMA Sports is seeking a detail-oriented and highly organized Sales Coordinator to support our sales team across tennis, pickleball, and padel categories. This role is critical to ensuring smooth day-to-day operations, serving as a key point of contact for both internal teams and customers.

The ideal candidate thrives in a fast-paced environment, is highly responsive, and enjoys supporting a sales team while delivering a strong customer experience.

Key Responsibilities

Sales Support & Order Management

Create and manage estimates and sales orders

Ensure accuracy of pricing, promotions, and product details on all orders

Assist sales reps with order processing, follow-ups, and customer requests

Track order status and proactively communicate updates to customers and the sales team

Customer Service & Communication

Manage and respond to the sales inbox in a timely and professional manner

Answer inbound customer phone inquiries, providing product information and order support

Serve as a reliable point of contact for retailers and partners

Escalate issues as needed while maintaining a high level of customer satisfaction

Product & Portal Management

Set up and maintain product listings across various retailer and distributor portals

Ensure product information, pricing, and assets are accurate and up to date

Coordinate with internal teams to reflect new product launches and updates

Cross-Functional Collaboration

Work closely with sales, marketing, operations, and customer service teams

Support promotional execution by ensuring correct pricing and codes are applied

Assist with reporting, data entry, and general sales operations tasks

Qualifications

Bachelor’s degree in Business, Marketing, Sports Marketing or related field

1-3 years of sales, account management, or customer service experience

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Ability to manage multiple priorities and meet deadlines

Demonstrated initiative and a strong work ethic, with a willingness to take ownership and proactively solve problems.

Highly responsive and dependable, especially in a fast-paced, team-oriented environment

Proficient in Microsoft Office Suite, experience with ERP systems (Netsuite) is a plus

Passion for sports, particularly tennis, pickleball and padel, a strong plus.

What We Offer

Competitive salary

Comprehensive benefits package (health, dental, vision, 401k with match).

Paid Time Off

Parental Leave

Hybrid work environment with flexibility

Employee discounts on GAMMA Sports products.

Opportunity for professional growth in a dynamic, sports-focused company.

A collaborative, energetic, and sports-focused work environment.

About GAMMA Sports

GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels.  Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world. 