Job Title: Customer & Sales Operations Specialist
Job Type: Full-time
About Artisan Born & American Born Hardwoods
Artisanborn is a handcrafted furniture company focused on high-quality, custom pieces. We are a small, fast-growing team that values efficiency, attention to detail, and strong execution across both operations and e-commerce.
Our sister company, American Born Hardwoods, supports our production process from the ground up—handling log sourcing, sawmill operations, and slab production. This vertically integrated approach allows us to maintain quality control at every stage, from raw material to finished furniture.
Together, our companies combine craftsmanship, sourcing expertise, and operational efficiency to deliver unique, high-quality products to our customers.
Position Overview
We are hiring an E-Commerce & Operations Specialist to support Shopify management, Excel-based data tracking, photo editing, sales support, and daily office operations. This role combines customer operations, e-commerce management, product data, digital content, and light sales support.
Key Responsibilities
E-Commerce / Shopify:
- Manage and update Shopify product listings (titles, descriptions, pricing, variants)
- Upload and optimize product images
- Maintain product data accuracy across systems
- Assist with inventory tracking and order management
Photo Editing / Digital Content:
- Edit and resize images using Adobe Photoshop
- Prepare product photos for website and marketing use
- Organize and maintain digital asset library
Data & Operations:
- Use Microsoft Excel (intermediate to advanced) for data entry, reporting, and tracking
- Maintain accurate records for orders, products, and operations
- Support daily office operations and administrative tasks
Customer Operations:
- Respond to customer emails and inquiries
- Answer and route incoming calls
Sales Support:
- Assist with customer inquiries, quoting, and order follow-up to support sales
- Identify opportunities to improve increase sales
Required Skills & Experience
- Shopify experience (product uploads, editing, backend management)
- Intermediate to advanced Excel skills (formulas, data organization, spreadsheets)
- Adobe Photoshop / photo editing experience
- Strong data entry accuracy and attention to detail
- Experience in e-commerce, retail, or product-based business
- Strong written and verbal communication skills
- Ability to multitask and work in a fast-paced environment
Preferred (Not Required)
- Basic knowledge of SEO (search engine optimization)
- Experience with product listings, digital merchandising, or online store management
- Experience with Chatra, Roominate, or similar live chat / customer support tools (Intercom, Zendesk, etc.)
Schedule
- Monday to Friday, 8:00 AM – 4:30 PM
Benefits
Work Location
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
