Primary Job Title
Customer Service Specialist III
Location
Bay Shore, NY
Onsite Flexibility
Onsite
Contract Details
Position Type: Contract Duration: 6 months Pay rate: $25/Hr
Job Summary
The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.
Key Responsibilities
Customer Support & Communication
- Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
- Provide accurate information regarding products, services, policies, and procedures
- Resolve customer concerns, complaints, or issues effectively, escalating when necessary
- Maintain a professional, friendly, and customer-focused demeanor at all times
Transaction & Order Processing
- Process customer orders, returns, refunds, exchanges, or service requests accurately
- Enter and update customer information in company systems
- Verify pricing, availability, and order status
- Familiar with EDI order entry
Documentation & Recordkeeping
- Maintain detailed and accurate customer records and interaction logs
- Document issues, resolutions, and follow-up actions
- Generate basic reports related to customer activity as needed
Coordination & Support
- Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
- Assist with service improvements by identifying trends or recurring issues
- Support other clerical or administrative tasks as assigned
Education Requirements
- High school diploma or equivalent
Required Experience
- Previous customer service or clerical experience preferred
Required Skills
- Strong verbal and written communication skills
- Basic proficiency with computers, email, and office software
- Ability to multitask and prioritize in a fast-paced environment
- Strong interpersonal and active listening skills
- Problem-solving and conflict-resolution abilities
- Attention to detail and accuracy
- Dependable, patient, and professional demeanor
- Ability to work independently and as part of a team
Preferred Skills
- Experience in customer service functions within an ERP (SAP, NetSuite, NDS) environment
- Prior experience in a call center, retail, or service-based environment
Work Environment / Physical Requirements
- Ability to sit, stand, or work at a computer for extended periods
- Ability to handle high call or interaction volumes
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Client
Leading global provider of HVACR solutions committed to energy efficiency and environmental sustainability. Offers innovative products and services for heating, ventilation, air conditioning, and refrigeration. Values integrity, respect, and excellence in everything we do.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number
26-04086 #gttic
