Company Description
ADT is a trusted leader in smart home security, dedicated to protecting and connecting what matters most for homes and businesses. Known for reliable solutions and exceptional service, ADT prioritizes safety and convenience for its customers. With a long-standing reputation in the security industry, ADT employs cutting-edge technology to deliver peace of mind. The company's commitment to safety and reliability is reflected in its well-established presence across the United States.
Role Description
This is a full-time, on-site role located in Totowa, NJ, for an Account Manager. The Account Manager will be responsible for building and maintaining relationships with clients, understanding customer needs, and providing tailored solutions. The role involves developing account management strategies, driving sales growth, resolving client issues, and collaborating with internal teams to meet company goals. The Account Manager will also monitor performance metrics and contribute to improving customer satisfaction levels.
Qualifications
- Strong communication, interpersonal, and relationship-building skills
- Experience in sales, client management, and customer retention strategies
- Proficiency in problem-solving, negotiation, and conflict resolution
- Organizational and time-management skills with the ability to prioritize tasks effectively
- Familiarity with CRM tools, data analysis, and performance tracking
- Self-motivated and results-driven with the ability to work both independently and collaboratively
- Experience in the security, technology, or similar industries is a plus
- Bachelor’s degree in Business, Sales, Marketing, or a related field is preferred
