The Government Account Coordinator supports federal, state, and local government customers by providing customer service, account coordination, and administrative support for government purchasing programs. This role serves as a primary point of contact for customer inquiries, order assistance, and program navigation, ensuring a seamless customer experience. Working closely with the Commercial Sales team, franchise locations, and internal partners, the position helps coordinate account activities, support government program and contract requirements, and maintain strong customer relationships.
What You'll Do
- Serve as a primary point of contact for government customers, responding to inquiries related to products, services, pricing, availability, and order status.
- Assist government agencies with purchasing questions and guide customers through ordering processes and program requirements.
- Provide proactive follow-up to ensure customer requests and service issues are resolved quickly and effectively.
- Coordinate communication between government customers, Commercial Sales representatives, franchise stores, and internal teams.
- Schedule meetings and support ongoing relationship management activities for assigned government accounts.
- Provide administrative support for government purchasing programs and contracts, including documentation, pricing verification, and reporting assistance.
- Maintain accurate customer records, contacts, and account activity within CRM systems.
- Support tracking of account activity and assist with the preparation of reports related to government programs.
- Help ensure internal teams follow government purchasing guidelines, contract requirements, and established processes.
- Assist with the coordination of government marketing communications, program initiatives, and sales support activities.
- Identify potential customer opportunities and share leads with the appropriate Commercial Sales team members.
What We're Looking For
- Associate's or Bachelor's degree preferred; equivalent work experience considered.
- 2+ years of customer service, account coordination, sales support, or administrative experience.
- Experience supporting government, commercial, or contract-based customers preferred.
- Familiarity with CRM systems (Salesforce experience preferred).
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities while coordinating across departments.
- Experience working in retail, distribution, or multi-location environments preferred.
- Detail-oriented with strong follow-through and problem-solving skills.
Why Batteries Plus
Join a company that powers people's lives every day. Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.
Apply Today
Bring your communication skills and passion for service to Batteries Plus, and help strengthen relationships with our government customers while supporting programs that power communities every day.
EEOC Statement
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.
