The Atlantic Group is seeking a Commercial Lines CSR
About the Job:
Join our client as a Commercial Lines Customer Service Representative (CSR) in Hillsborough county for a hybrid role you will provide exceptional customer service, process policy changes, and support the renewal and new business workflows for a dynamic insurance team.
Responsibilities as the Commercial Lines Customer Service Representative:
- Customer Service: Deliver outstanding customer service to build and maintain strong client relationships.
- Policy Administration: Process policy change requests, manage endorsements, and issue new and renewal Certificates of Insurance and Automobile ID Cards.
- Record Management: Maintain accurate records within the agency management system and electronic files.
- Document Creation: Develop basic Excel spreadsheets and Word documents for internal and client use.
- Billing Oversight: Follow up on billing issues, cancellations, and other payment-related matters with insurance carriers.
- Renewal Support: Assist the team in the renewal and new business process, from account preparation through binding.
Qualifications for the Commercial Lines Customer Service Representative:
- Licensure: Property & Casualty (P&C) License required or obtainable within 90 days of hire.
- Experience: Minimum of 2 years of Broker experience.
- Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint) with AMS360 or EPIC experience preferred.
- Skills: Team-oriented, detail-focused, and efficient, with strong leadership, multitasking, organizational, analytical, and communication abilities.
#INSPHI
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- insurance: 2 years (Required)
License/Certification:
- Property & Casualty License (Required)
Location:
- Nashua, NH 03060 (Preferred)
Ability to Commute:
- Nashua, NH 03060 (Required)
Ability to Relocate:
- Nashua, NH 03060: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Nashua, NH 03060
