JSW Steel is seeking to hire an Inside Sales Representative to join our team!
The Inside Sales Representative plays a critical role in managing customer transactions, supporting order accuracy, and ensuring exceptional customer satisfaction. This role collaborates closely with sales, production, engineering, quality, and leadership teams to deliver results while upholding safety standards and company CORE values.
Key Responsibilities:
- Champion and model JSW Steel USA’s CORE Values and develop working knowledge of products and operational procedures
- Accurately process customer transactions including quotes, orders, expediting, and order status updates
- Review and break down incoming purchase orders to ensure proper order parameters and procedures
- Enter and verify orders within the order entry system, ensuring accuracy from entry through shipment
- Communicate proactively with Sales Management regarding customer concerns or complaints
- Respond promptly to customer inquiries related to order status and additional information
- Conduct post-sale follow-ups to ensure ongoing customer satisfaction
- Collaborate cross-functionally to ensure service excellence
- Meet or exceed assigned sales and customer service goals
- Maintain a professional and customer-focused presence
- Follow company policies and procedures
- Perform additional duties as assigned
Required Knowledge & Skills:
- 2+ years of Inside Sales experience (pipe or steel industry preferred)
- Prior steel industry experience strongly preferred
- SAP experience preferred
- Strong knowledge in Microsoft Office (Word, Excel)
- Strong teamwork and relationship-building skills
- Excellent customer service and communication skills
- High level of attention to detail and accuracy
JSW Steel USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. JSW Steel USA is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
