About us:
Ali-General Contractor US (ALIGCUS) was founded in 2008. After over ten years of development, the company has developed into a full-service real estate enterprise integrating real estate investment consulting, architectural design, landscape design, and interior design, trusted by hundreds of real estate development companies.
About this role:
We are looking for highly motivated Client Relations Manager (Bilingual in Chinese) to serve as the primary bridge between our clients and internal teams. The Client Relations Manager is responsible for managing client relationships from onboarding through project completion. This role ensures clear communication, sets expectations, resolves issues, and maintains client satisfaction throughout the construction process.
This is a high-impact role that requires strong communication, negotiation skills, and the ability to manage difficult conversations professionally.
Job Description:
- Serve as the primary point of contact for all client communication
- Manage and maintain strong, long-term relationships with clients
- Coordinate communication between clients and internal teams (Sales, Construction, Design, and Operations)
- Handle client concerns, complaints, and escalations in a professional and timely manner
- Negotiate with clients regarding scope changes, pricing adjustments, and project limitations
- Push back on unreasonable or unrealistic client demands while maintaining positive relationships
- Provide regular project updates and ensure transparency throughout the process
- Track client interactions and maintain detailed records in CRM systems
- Work closely with Sales and Project Managers to ensure a seamless client experience
- Identify opportunities to improve customer satisfaction and internal processes
Experience
- 3-5+ years of Client relations, account management, or customer success (Required)
- Construction, real estate, or home improvement industry (Preferred)
- Strong communication and interpersonal skills (Required)
- Proven ability to negotiate and manage difficult client situations (Required)
- Ability to balance customer satisfaction with company policies and operational realities
- Highly organized with strong attention to detail (Required)
- Bilingual in English and Chinese Mandarin (Required)
- Bilingual in Cantonese (Preferred)
Salary:
Starting Base: $25-$32 per hour
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Chinese Mandarin (Required)
- English (Required)
- Chinese Cantonese (Preferred)
Work Location: In person
Pay: $25.00 - $32.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
