OverviewAbout the Role
We are seeking a Principal Product Manager to own the breadth of HealthEdge's platform product portfolio. This is a senior individual contributor role with broad scope and organizational visibility — responsible for platform strategy execution, cross-product coherence, and delivery accountability across multiple concurrent workstreams.
You will work across platform capabilities spanning core infrastructure, developer experience, and AI-native product development — including agentic workflow infrastructure built on AWS Bedrock AgentCore and Strands SDK — as well as large-scale implementation programs where platform decisions carry long-term product consequences. You will be the connective tissue between platform engineering, product lines, and external partners — ensuring platform investments translate directly into product velocity and customer outcomes.
This is a Principal-level role because the work requires more than execution within defined scope. You will be making consequential product strategy calls: deciding when configuration is the right answer versus custom build, identifying where platform investments create leverage across product lines, and recognizing when a decision in one workstream forecloses options in another. You need to see across all of it simultaneously.
What You'll Do
Own Platform Strategy Execution
- Define and maintain a coherent product strategy across the platform portfolio that reflects business priorities, engineering realities, and customer impact.
- Translate senior leadership direction into actionable platform roadmaps with clear prioritization rationale, milestone structure, and success criteria.
- Identify cross-product leverage opportunities — where a platform investment in one area accelerates delivery across two or three product lines — and make the case for sequencing accordingly.
- Own the platform assumptions and constraints that downstream product teams build on, and actively manage when those assumptions need to change.
Drive Delivery Across Concurrent Workstreams
- Maintain a prioritized, execution-ready product backlog for each platform workstream. Acceptance criteria are written before stories enter a sprint, not after.
- Run or oversee sprint ceremonies across platform engineering teams. Know when to delegate and when to be in the room.
- Manage cross-team dependencies proactively. When platform work blocks a product team or an external partner, you own the path to resolution.
- Track delivery against committed milestones and surface risks early. No surprises to leadership or partners on timeline slippage.
Lead AI Platform Product Development
- Own the product vision and delivery roadmap for HealthEdge's AI platform capabilities — including agentic workflow infrastructure, model integration patterns, and developer-facing AI tooling built on AWS Bedrock AgentCore and Strands SDK.
- Partner with engineering to establish reusable AI services and agent frameworks that reduce duplication across product lines and accelerate feature team velocity.
- Identify and pilot high-impact AI use cases in collaboration with engineering, product, and business leaders. Define clear success metrics, measure results, and scale what works into core platform capabilities.
- Define KPIs for AI platform adoption: time-to-integrate for product teams, workflow cycle time reduction, coverage across the SDLC, and measurable productivity outcomes.
- Stay current on the rapidly evolving AI/agent tooling landscape and bring informed, opinionated recommendations on where HealthEdge should invest versus integrate versus wait.
Support Large-Scale Implementation Programs
- Serve as the platform product representative on large-scale implementation engagements where platform decisions have long-term consequences for the commercial product.
- Distinguish between configuration opportunities and custom build decisions — ensuring implementation-driven requirements feed back into the platform roadmap rather than accumulating as one-off technical debt.
- Recognize when decisions made under implementation pressure create or foreclose product options at the platform level, and escalate those trade-offs with clear framing for senior leadership.
- Coordinate with systems integrator and implementation partner teams to ensure platform capabilities are correctly understood, correctly used, and correctly documented.
Influence Across the Organization
- Serve as the connective tissue between the Platform team and all HealthEdge product lines. You don't own their backlogs, but your platform decisions affect all of them.
- Build alignment across engineering, product, design, and business leadership on platform priorities without requiring top-down mandates.
- Communicate platform strategy and trade-offs clearly to both technical and non-technical audiences — executives need the business case, engineers need the spec.
What We're Looking For
Required
- 7–10+ years in product management, with significant time in platform, infrastructure, or developer productivity domains — not just feature product management.
- Demonstrated experience operating across multiple concurrent workstreams at the Principal PM level: setting priorities, making trade-offs, and holding delivery accountability.
- Track record of shipping platform capabilities adopted by multiple downstream teams. You've dealt with the internal adoption problem, not just the build problem.
- Strong technical acumen. You can read a system design, ask the right questions about architectural trade-offs, and recognize when a proposed solution is creating future problems.
- Meaningful hands-on experience with AI/ML product development: LLMs, RAG, agentic systems, or workflow automation — you've shipped something in this space, not just read about it.
- Experience with developer tooling, internal platforms, or infrastructure products where the customer is another engineering or product team.
- Excellent written communication. You write crisp acceptance criteria, clear strategy docs, and executive updates that don't need editing before they go out.
Strongly Preferred
- Experience in healthcare technology — payer platforms, claims processing, benefit administration, or adjacent regulated-industry software.
- Familiarity with AWS cloud services, particularly in the context of SaaS platform architecture decisions.
- Experience on large-scale enterprise software implementations — understanding how implementation programs expose platform gaps and feed roadmap requirements.
- Exposure to regulated deployment environments where compliance requirements (security, accessibility, audit) shape platform architecture decisions.
What Makes You Exceptional
- You think in systems. You see how a decision in the AI platform affects developer velocity affects product line delivery — and you use that to sequence work better.
- You don't wait for permission to identify and resolve cross-team blockers. You treat dependencies as your problem to solve, not someone else's to report on.
- You're comfortable saying no — to scope creep, to implementation-specific requirements that shouldn't live in the platform — and you can explain why in a way that builds trust rather than resentment.
- You have strong opinions on where AI is genuinely useful in a product platform context versus where it's hype, and you can defend those opinions with evidence.
Why Join Us
- Principal-level scope with direct impact on how HealthEdge engineers and product teams build software across the entire portfolio.
- A genuine opportunity to shape how AI and agentic workflows get embedded into a healthcare platform at scale — not a proof-of-concept, but production capability.
- Work at the intersection of platform engineering, AI product development, and large-scale healthcare implementation — a combination that doesn't exist at many companies.
- Backed by Bain Capital with $878M in revenue, 76% recurring revenue, and 25% EBITDA margins — stable, well-capitalized, and making serious platform investments.
- Direct reporting line to the Senior Director of Platform Product Management with clear visibility to executive leadership.
#LI-Remote
**The annual US base salary range for this position is $195,00 to $230,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
