About the Company
Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. North America headquarters is located in Cincinnati, OH. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture.
About the Role
We are looking to add a Technical Support Engineer for our Cincinnati, OH location
Responsibilities
- Provide technical support via phone and email
- Create support tickets using our CRM database and follow up on open tickets on a timely basis
- Escalate problems to 2nd tier support when required
- Provide remote assistance for software diagnostics using TeamViewer and other tools
- Perform repairs and prepare loaner equipment
- Assist our field service engineers with sending parts/tools when required
- Focus is on our combustion analyzers (carbon, nitrogen, sulfur)
Qualifications
- Associate’s degree in electronics, megatronics, chemistry / chemical engineering or equivalent
- A Bachelor’s degree in chemistry / chemical engineering is preferred
- An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience
Required Skills
- Previous experience with C/N combustion analyzers is a definite plus
- Mechanically inclined with the ability to troubleshoot and repair instrumentation
- Affinity towards learning new software programs
- Ability to provide first line technical customer support via phone and email
- Reliable and dependable, self-motivated, capable of working unsupervised as part of a team
- Professional appearance and attitude
- Excellent verbal and written communication skills
Pay range and compensation package
We offer a challenging and dynamic career within a growing multinational organization, an open and collegial environment working with industry leaders, and a competitive salary with benefits. Salary range is between $60,000 and $70,000.
Equal Opportunity Statement
Velaris is committed to diversity and inclusivity in the workplace.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
