About Us:
We are a trusted provider of medical treatments specializing in men's health. We are committed to delivering professional, confidential, and results-driven care that helps improve our patients' quality of life. With a strong reputation for patient satisfaction and clinical expertise, we pride ourselves on maintaining a supportive, fast-paced, and professional environment.
Position Summary:
We are seeking a motivated and sales-oriented Contact Center Supervisor to lead and manage our patient appointment setting and phone sales team in a fast-paced call center environment.
This hands-on leadership role is responsible for overseeing the day-to-day operations of the contact center team, driving sales performance, coaching and developing representatives, monitoring quality assurance, and ensuring exceptional patient interactions. The ideal candidate is analytical, organized, results-driven, and capable of motivating a team to achieve and exceed performance goals.
Expected yearly earnings range from $60,000 to $85,000+, including a base salary, uncapped commissions, and performance bonuses.
Key Responsibilities:
- Supervise, train, mentor, and motivate a team of patient care and phone sales representatives.
- Manage daily operations of the contact center in a fast-paced, target-driven sales environment.
- Monitor key performance indicators (KPIs), including outbound calls, appointment setting, close rates, and overall team productivity.
- Analyze metrics and prepare reports to identify trends and opportunities for improvement.
- Utilize phone systems (ACD) to manage availability and minimize abandoned calls.
- Conduct quality assurance monitoring by listening to calls and coaching team members on performance improvement.
- Train new hires on contact center scripts, customer service standards, and sales processes.
- Support representatives in overcoming objections and closing sales.
- Ensure representatives communicate treatment options, benefits, and pricing professionally and effectively.
- Handle escalated patient concerns and provide resolution when necessary.
- Assist in establishing and managing individual performance goals.
- Create and manage schedules, including lunches and breaks, to ensure proper staffing levels.
- Maintain compliance with HIPAA regulations and company policies regarding patient confidentiality.
- Assist with inbound and outbound calls as needed.
- Perform additional duties assigned by the Contact Center Director.
Qualifications & Skills:
- High school diploma required.
- Minimum of 2-3 years of supervisory experience in a contact center or phone-based sales environment.
- Strong leadership, communication, coaching, and motivational skills.
- Proven track record of meeting or exceeding sales goals.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Tech savvy with working knowledge of phone systems and relevant computer programs.
- Proficient in Google Workspace, Microsoft Word, and Excel.
- Strong time management and multitasking skills.
- Ability to handle sensitive patient information with professionalism and confidentiality.
- Experience in healthcare, medical sales, or patient services preferred.
Work Environment & Schedule:
- Full-time, in-person position located in Fort Lauderdale, Florida.
- Office/contact center environment.
- Flexible schedule availability may be required based on operational needs.
Compensation & Benefits:
- Base salary plus uncapped bonus and commission opportunities.
- Medical, dental, vision insurance.
- Paid time off, sick time, and holiday benefits.
- Comprehensive training in men's health treatments.
- Opportunities for career growth and advancement within the company.
- Supportive and professional team environment.
Equal Employment Opportunity:
- We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status.
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Contact Center Management: 2 years (Preferred)
Ability to Commute:
- Fort Lauderdale, FL 33309 (Preferred)
Work Location: In person
