Purpose
Contributes to the growth of business by regularly communicating with clients, accurately answering questions, and quickly resolving concerns.
Job Functions
- Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing.
- Periodically reviews the location of each account on a weekly basis to determine whether representatives/service groups are providing needed information/orders
- Follows up with all leads provided as required
- Analyzes customer business through customer POS data and Ty Inc. sales data
- Coordinates customer product programs, including securing all items—new and existing—into each customer’s price book
- Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible
- Performs other related duties as assigned
Physical Requirements
- Regularly uses a keyboard/mouse to interact with a computer
- Regularly required to communicate verbally and via writing
- Regularly proofreads and/or reviews documents
- Regularly lifts or carries objects weighing up to 50 lbs
Educational/Required Skill Requirements
- Bachelor’s degree in business administration or related field
- Three to five years of work-related experience
- Expert knowledge of gift/collectible and plush toy industry
- Proficient knowledge of the Internet, email systems, and Microsoft Office products
- Exceptional verbal and written communication skills
Preferred Skills
- Strong understanding of sales and sales operations practices
- Proven and accomplished in executing against deliverables
- Ability to exercise good judgement, work with minimal supervision, and maintain confidentiality of any shared information and/or assignments
- Ability to analyze data and determine appropriate action
- Ability to identify any potential issues, rectify concerns, and manage obstacles with a sense of urgency
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