What is Clutch
Clutch powers how businesses discover, evaluate, and hire the right B2B service partners. Through verified reviews, structured comparisons, and intelligent matching, Clutch helps business leaders make confident decisions about the expertise they rely on, wherever their search starts. As B2B discovery evolves across marketplaces and AI-driven search, Clutch delivers the credibility signals and visibility that both buyers and providers need to navigate an increasingly complex decision environment. Today, over 400,000 service providers across more than 1,900 categories trust Clutch to connect them with buyers ready to hire.
Who We Are
Our global team of builders makes our mission and growth possible. We come from many countries and believe that celebrating what makes us different creates a resilient and positive culture. Leading with empathy and an open mind are key to uncovering brilliant solutions. We promote diversity, equity, and inclusion by weaving it into our processes, from our hiring practices and benefits plans to our employee-led and executive-sponsored DE&I committee. Clutch has been recognized by workplace culture site Comparably as a best company for career growth, work-life balance, and diversity.
Who We Are Looking For
As an Account Manager at Clutch, you will own and grow a dedicated portfolio of customer accounts. This is a revenue-focused role responsible for protecting and expanding MRR through renewals, upsells, cross-sells, saves, and long-term account health.
You will serve as the primary commercial partner for your customers, helping them understand the value they are receiving from Clutch, identifying opportunities to expand their investment, and managing risk before it turns into churn.
The strongest candidates are consultative, organized, strategic, and comfortable owning revenue outcomes while maintaining strong customer relationships. This role requires strong relationship management, clear value communication, and the ability to navigate both growth conversations and difficult at-risk situations.
This is a hybrid role at Clutch headquarters in DC. In addition, we are unable to provide sponsorship at this time or in the future for this role.
Responsibilities
- Drive Revenue Growth: Own retention, expansion, and Net MRR performance across your portfolio by identifying opportunities to grow customer investment and reduce churn risk.
- Lead Retention and Save Efforts: Confidently manage at-risk situations and cancellation requests by diagnosing the core issue, reinforcing value, and executing thoughtful save strategies.
- Build and Maintain Trusted Relationships: Manage a dedicated portfolio of customer accounts by understanding each customer’s business goals, current challenges, and opportunities for growth.
- Deliver Consultative Recommendations: Translate customer goals, performance data, and Clutch product capabilities into clear recommendations across multiple products that improve account outcomes and support revenue growth.
- Own the Sales Process: Lead expansion and renewal opportunities from discovery through close, including value positioning, objection handling, negotiation, and pricing conversations.
- Develop Account Plans: Use performance data, customer goals, and product adoption signals to identify expansion opportunities, improve account health, and reduce churn risk.
- Accurate Forecasting and Reporting: Maintain clean and accurate records in HubSpot, including account activity, pipeline visibility, renewal opportunities, expansion opportunities, and risk status.
- Collaborate Cross-Functionally: Partner with Customer Success, Product, Marketing, and Revenue leadership to surface customer feedback, improve the customer experience, and advocate for client needs.
Qualifications
- 2+ years of experience in account management, sales, customer growth, or another revenue-focused client-facing role.
- Demonstrated track record of hitting or exceeding quota, retention, expansion, or revenue targets.
- Proven experience managing customer relationships, handling objections, and navigating difficult conversations.
- Strong written, verbal, and interpersonal communication skills.
- Strong negotiation skills, with the ability to clearly articulate value and manage conversations around pricing, contracts, and performance.
- Results-oriented mindset, with a strong internal drive to hit goals and positively impact key metrics like Net MRR.
What Clutch Offers:
- 401(k) Match, 100% Immediate Vesting
- Cigna Medical, Dental & Vision
- Life Insurance
- Short-Term and Long-Term Disability Benefits
- Fertility Benefits
- ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talkspace On-Demand Mental Health Benefits
- Commuter Benefits
- Paid Time Off: 15 vacation days, 7 sick days, 12 holidays, 3 flexible holidays, 2 community service days, and 2 mental health days
- While working in the office, a well-stocked pantry, fridge, and bi-weekly catered lunches
- Structured Learning and Development Opportunities
- Business Casual Work Environment
We are pleased to offer a comprehensive range of benefits to our full-time employees, which includes health, life, disability, and retirement plans, as well as paid time off for mental health, community service, vacation, sick and safe leave, and holidays. In addition to base pay, employees may be eligible to participate in Clutch’s annual performance bonus program and any applicable incentives, which will be communicated during the hiring process.
Salary at Clutch is determined based on factors such as relevant qualifications, experience, and market. For this position, we expect an annual OTE based on individual performance between $70,000 and $105,000.
Clutch Co. is an Equal Employment Opportunity employer. We consider all qualified applicants without regard to race, traits historically associated with race, including hair texture, hair type and protective hairstyles, religion, color, national origin, sex, including pregnancy, childbirth, reproductive health decisions, or related medical conditions, sexual orientation, gender identity, gender expression, age, military or veteran status, physical or mental disability, personal appearance, genetic information, marital status, political affiliation or activity, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other characteristic protected by applicable law. Clutch participates in E-Verify.
Clutch Co. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Applicants with disabilities are invited to advise Clutch Co. of any reasonable accommodations needed in the application process.
