About Hickory
Hickory partners with craftsmen and business owners who build their reputations one job, one hard-earned milestone at a time. We're the trusted high-end residential HVAC provider, growing one zone at a time across an expanding family of brands with over 300 local employees.
Our core values: put employees first, treat everybody with respect, delight customers, raise the bar, and get stuff done.
The Role
You've spent years making companies run better. Here you'll be hands-on building the sales machine and working with the teams who use it.
Hickory runs 11 brands with over 300 employees across a growing tri-state footprint. Your work is making the sales engine real and repeatable: lead-routing so every potential customer hears from us, a follow-up cadence that reps actually use, a pricebook and proposal templates that match what we install, and teams trained to use all of it.
How we measure success: speed to proposal, conversion rate, tool and process adoption, pipeline hygiene, and how much manual work you remove.
You’ll work on real problems including:
- We have millions of dollars in open deals with limited tracking or systematic follow-up.
- Reps leave money on the table with proposals that violate best-practice standards.
- Different brands use different pricebooks, none of which are complete.
- Our reporting can't yet answer "which rep needs coaching on what topics."
You're hands-on, but you won't do it all yourself. You will work with a junior offshore analyst and our software team. This role reports to the Head of Sales Operations and partners with Marketing Managers, with regular interactions with the COO and GMs.
Hybrid out of our South Bronx office, on-site at least 3 days a week.
This job is right for you if: you'd rather fix a broken lead-routing workflow yourself than write a ticket about it; you're fine spending Tuesday in a Bronx office with salespeople and Wednesday in ServiceTitan reviewing data; you can hear "that's not how we do it here" from a GM and come back with data instead of a complaint. 11 brands means 11 variations of every process. You'll inherit messy data and demanding operators. If that sounds exhausting, this isn't your job. If it sounds like the fun part, keep reading.
What You'll Do
- Process, Training & Adoption. Build out the sales playbook and train the people who run it: reps, managers, GMs, support. Identify the gaps where teams leak revenue and build a consistent motion across survey, estimate, proposal, follow-up, and sold-jobs.
- Systems: ServiceTitan & Pricebook. Drive sales implementation and adoption of ServiceTitan and our proprietary tools: lead routing, workflows, and dashboards. With an analyst, build the pricebook: services, equipment, materials, estimate and proposal templates, and train sales reps to use them in the field.
- Reporting & Follow-Up. Run pipeline review and proposal follow-up systems. Track the leaks (uncontacted leads, stale deals, unsent proposals, overdue follow-ups), build funnel reporting from call to sold job, and reconcile the data so leadership knows what the numbers mean and what to do next.
- Project Management. Keep cross-brand initiatives on track: onboarding new acquisitions, rolling out pricing and proposal changes, and the follow-through that makes decisions stick across 11 brands. Manage scope, timelines, stakeholders, and delivery.
What You Bring
- 2–5 years in sales ops, revenue ops, consulting, CRM administration, or field-service operations. We care more about what you've built than how long you've been at it.
- You've designed, configured or administered tech tools like a CRM, ERP or field-service platform. ServiceTitan is a big plus, not a requirement.
- Strong data and reporting skills: spreadsheets, dashboards, reconciliation, and root-cause analysis. You use AI tools to move faster but still check the work.
- Project management instincts and the follow-through to keep 11 brands on the same page: scope, timelines, stakeholders, delivery.
- You ship a v1 and iterate. If a process doesn't exist, you build it. If it doesn't work, you redesign it.
Bonus Points
- HVAC, plumbing, electrical, or home services industry background
- Experience at a multi-brand or multi-location company
- ServiceTitan experience will be a big plus
- You've worked on a CRM data migration or system onboarding before
- Familiarity with Zapier, Make, or other workflow automation platforms
Compensation and Benefits
- $85,000 – $120,000, depending on experience.
- Health, dental and vision insurance
- 401(k) retirement plan with company match
- Career growth as we grow the business
- PTO
This job description outlines the general nature and level of work associated with this position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may evolve, and Hickory reserves the right to modify work assignments, responsibilities, and schedules as business needs change.
The minimum and maximum full-time annual salaries for this role are listed. Please note that this salary information refers to the amount Hickory is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Hickory is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
