Description
Customer Service Representative - OGS Stamping Division : Competitive Pay Based on Experience
Benefits: Medical, 401k Match, Vacation, Personal days, Life & Disability Insurance
OGS Industries : Our Company
OGS Industries, www.ogsindustries.com, is a diversified metal component manufacturing company providing stamping, machining, and fabrication services to its customers in Aerospace, Transportation, Industrial, Firearms, and Military markets. Based in Akron, Ohio, OGS Industries has 3 facilities with over 100 employees. We provide excellent health benefits, a flexible working schedule, and all the tools and resources you need to be a successful part of our team.
Position
We are seeking an experienced and highly motivated
Customer Service Representative at our OGS Stamping division to join our team.
Please consider joining our team and help us grow!
Responsibilities
- Provides timely and accurate information to incoming customer order status and product knowledge requests
- Processes customer orders/changes/returns according to established department policies and procedures
- Responsible for maintaining quote log and processing RFQ's through the quoting process
- Provides timely feedback to the company regarding service failures or customer concerns
- Partners with the sales team to meet and exceed customer's service expectations Collaborate with internal departments to ensure on-time delivery
Requirements
Skills Requirements
- Microsoft Office
- Must have good organizational, people, time management and communication skills Ability to multitask
- Ability to "read" customers
- Willingness to learn and gain knowledge of Company Capabilities
- The candidate must have patience, a calming presence, use positive language, and be able to handle unpredictable situations
Education And Experience Required
- Knowledge of Manufacturing
- College degree preferred but not necessary or 5 years' experience in customer service
Please note that this is a 1st Shift position. Normal working hours for this position are Monday - Thursday 7:00am - 5:00pm; Friday 7:00am - 11:00am (schedule is subject to change, based upon production requirements)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
