Inside Sales Support Specialist
Location: McKinney, TX (Remote, Hybrid/In-Office Preferred)
Company: Xcelerate Auto | XCare EV Protection
Employment Type: Full-Time
About Xcelerate Auto
Xcelerate Auto is a leading electric vehicle solutions company focused on making EV ownership easier, more transparent, and more affordable. Our flagship product, XCare EV Protection, is one of the nation’s premier extended protection programs for electric vehicles, trusted by thousands of EV owners across the United States.
As our direct-to-consumer business continues to grow, we’re looking for an organized, tech-savvy Inside Sales Support Specialist to help our sales team operate at peak performance.
Position Overview
This is not a traditional sales role. Instead, you’ll serve as the operational backbone of our sales organization by managing inbound leads, supporting customers throughout the purchasing process, coordinating follow-ups, maintaining CRM accuracy, and ensuring every prospect receives an exceptional experience.
If you’re highly organized, love technology, and enjoy solving problems while working in a fast-paced startup environment, we’d love to meet you.
What You’ll Do
* Qualify and distribute inbound sales leads to the appropriate Sales Advisors
* Follow up with prospective customers via phone, text, email, and chat
* Assist customers with basic questions about XCare products and the purchasing process
* Prepare quotes and assist with warranty enrollment documentation
* Maintain accurate customer records in Salesforce
* Monitor lead activity to ensure timely follow-up and prevent opportunities from falling through the cracks
* Coordinate with Customer Success, Claims, and Operations to deliver a seamless customer experience
* Assist with scheduling appointments and product demonstrations
* Support marketing campaigns by contacting warm leads
* Identify process improvements that increase sales efficiency
* Assist leadership with reporting and other administrative projects as needed
Qualifications
* 2+ years of inside sales, customer support, or sales operations experience
* Excellent written and verbal communication skills
* Strong organizational and multitasking abilities
* Comfortable speaking with customers by phone
* Detail-oriented with exceptional follow-through
* Experience with CRM platforms (Salesforce preferred)
* Proficient with Google Workspace and Microsoft Office
* Ability to thrive in a fast-moving startup environment
* Positive attitude and a strong team-first mindset
Preferred Qualifications
* Automotive or electric vehicle industry experience
* Experience in warranty, finance, insurance, or service contract industries
* Familiarity with Salesforce, Slack, and AI productivity tools
* Bachelor’s degree preferred but not required
What We Offer
* Competitive salary
* Performance bonus opportunities
* Health benefits
* Paid Time Off
* Career advancement opportunities within a rapidly growing technology company
* Work with one of the most innovative companies in the EV industry
* Collaborative, entrepreneurial culture where your ideas make an impact
Why Join Xcelerate?
We’re building the future of EV ownership. If you’re passionate about technology, customer experience, and helping build a category-defining company, this is an opportunity to grow alongside an ambitious team that’s transforming the automotive industry.
Apply today and help power the future of electric vehicle ownership with XCare.
