Company Description Audi Charlotte is the largest Audi dealership in the Carolinas, offering new Audi models and a wide selection of quality pre-owned cars, trucks, crossovers, and SUVs. The dealership provides comprehensive services including sales, genuine Audi parts, financing options, and expert maintenance. A courteous and experienced team is committed to delivering a welcoming, professional experience. Audi Charlotte maintains the largest Audi inventory in the region and is rated #1 in customer satisfaction, reflecting a strong focus on service excellence. Team members join a growth-oriented environment centered on premium automotive products and customer care.
Role Description The Automotive Consultant is a full-time, on-site role based at Audi Charlotte in Charlotte, NC. This role involves greeting and engaging guests in the showroom, understanding their needs, and guiding them through vehicle selection, test drives, and product demonstrations. The consultant presents Audi features and benefits, explains pricing and financing options, and supports guests through the entire sales process, from initial inquiry to delivery. Daily responsibilities include maintaining up-to-date product knowledge, following up with prospects and existing customers, and ensuring a high level of customer satisfaction before and after the sale. The Automotive Consultant also collaborates with team members in sales, finance, and service to provide a seamless, premium-brand experience.
Qualifications
- Candidates should possess strong Customer Service and Customer Satisfaction skills, with a proven ability to build long-term relationships.
- Candidates should possess excellent Communication and Consulting skills to understand customer needs and present solutions clearly and confidently.
- Candidates should possess solid Automotive knowledge or experience, with the ability to learn Audi product features, technology, and competitive comparisons.
- Candidates should possess skills in sales or retail environments, including basic negotiation, follow-up, and time management.
- High school diploma or equivalent required; additional education or certifications in business, sales, or automotive fields are beneficial.
- Comfort with basic computer systems and CRM tools, and willingness to follow dealership processes and compliance standards.
- Ability to work flexible hours, including evenings and weekends, and to stand and move around the showroom for extended periods.
- Previous experience in automotive sales or consulting is preferred but not required for highly motivated candidates eager to learn.
