Job Description
Job Description: Account Manager
Office location: NYC
Who We Are
At FutureBrand, our mission is to create a more positive world through branding. And doing so is our passion. Every day, everywhere, brands impact our lives and the decisions we make—from our health, money, and home to the energy we consume, the resources we use, and how we connect with the world around us. The most successful brands create positive, sustainable change—for today, and for the future.
Internally we are building a culture that is aligned to our values of being progressive, adaptable, collaborative, and empowering. Our community is one that celebrates everyone’s individuality and provides an equitable culture where everyone can thrive and achieve their full potential.
Your role: To support and manage the client team to deliver innovative, insightful, and value-added solutions in response to their brand challenges.
Primary Responsibilities
- Serve as the day-to-day contact for multiple client accounts, handling requests promptly and proactively problem-solving as needed.
- Oversee internal and external project management, including timelines, status updates, meeting preparation, and supporting the client to lead on larger projects.
- Manage the client procurement process, including tracking hours, estimating costs, and ensuring budget adherence.
- Foster and maintain trusted relationships with internal teams such as Design, Strategy, New Business, and Finance.
- Gain a deep understanding of our core product and service offers in order to proactively identify new opportunities for growing existing accounts.
Qualifications & Skills
- Experience: 2+ years in client services or account management within a creative, branding, advertising, or integrated marketing agency environment; proven track record of managing mid-to-large scale brand or campaign projects.
- Strategic Mindset: Ability to translate client business objectives into strategic, insight-led creative briefs and deliverables that drive measurable impact.
- Project Leadership – Confident in leading cross-disciplinary teams, ensuring deliverables are on-brief, on-time, and on-budget.
- Communication – Exceptional verbal, written, and presentation skills; able to articulate complex ideas clearly and persuasively to clients and internal teams.
- Problem-Solving – Proactive in anticipating challenges, resolving issues quickly, and guiding clients through decision-making with confidence.
- Collaboration – Strong interpersonal skills with the ability to inspire and motivate internal teams, agency partners, and clients.
- Commercial Acumen – Familiar with budgeting, forecasting, and scoping; able to identify and pursue growth opportunities within accounts.
- Adaptability – Thrives in a fast-paced, high-performance environment with shifting priorities and diverse client needs.
Equal Employment Opportunity
We believe that ideas get better when they are inherently diverse and shared in highly inclusive ways, and we want to hear from those who think differently from us. We truly believe in the strength of diversity and the richness it can bring. By bringing different people together great things happen.
FutureBrand is an equal opportunity employer (EEO). We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any characteristic protected by federal law. We will not ask about incarceration history at any point in the application process.
If you have a disability, we want everyone to feel at ease when going through our recruitment process. We are working to make our website and processes more accessible, if you encounter any issues and would like this information in an alternative format, or if you need further support with your application, please contact us at careers@futurebrand.com for any adjustments you may need to perform at your best.
