Job Title: Series Operator
POSITION PURPOSE: Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, holidays, and weekends.
Computer Operators are responsible for monitoring all network systems, servers, applications and communications that service the Data Center and remote location sites.
PRIMARY RESPONSIBILITIES:
Primary Responsibilities:
· Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution
· Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures
· Initiate and monitor tasks related to daily run sheets, and job processing schedules
· Responsible for monitoring, coordinating, documenting and tracking system backups
· Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed
· Monitor environmental systems within the Network Operations Center and Data Centers
· Perform user provisioning and de-provisioning tasks per approved requests
· Provide support to local users and remote users
· Create and maintain technical documentation, policies, and procedures
· Assist in the installation and decommissioning of data center network and server hardware
· Other tasks as assigned
Other Responsibilities:
· Placing service calls/ticket with support vendors for data transmissions
· Assist Data Center Operations Manager with special projects that may be assigned
· Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary
Minimum Qualifications:
· Ability to work and carry out duties independently
· Strong critical thinking and problem-solving skills in a fast paced and ever changing environment.
· Understanding and interest in continuous process improvement
· Customer oriented attitude and desire to help others succeed
· Ability to perform duties quickly and efficiently, to ensure support of business critical systems and applications
· Ability to communicate with end users and associates effectively with verbal, visual and listening skills
Desired/Ideal Qualifications:
· IBMi iSeries Experience
· Data Center Operations Experience
· Network and/or Security certification
· Basic level experience scripting
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
