Field Operations Technical Program Manager

Kargo • Full-time • Remote • $90k - $130k / year • 1m ago

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time.

We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow's hardware & software solutions and help revolutionize logistics.

Responsibilities

Plan, schedule, and coordinate installations, upgrades, and service visits across customer sites.
Lead deployments of Kargo's hardware systems, working side-by-side with field technicians, contractors, and customer personnel.
Review site surveys, evaluate mounting locations, identify power/network constraints, and document install requirements.
Serve as the first technical responder for in-field issues, escalating to Hardware, Product, or Software teams as needed.
Diagnose mechanical, electrical, optical, or network-related problems with devices and ensure timely resolution.
Maintain and improve field reliability by identifying recurring issues and driving root-cause analyses.
Collaborate with Sales, and Executive teams on timelines, readiness, and customer expectations.
Coordinate with customers remotely and on-site to plan installation windows, schedule maintenance visits, and communicate status updates.
Provide clear technical explanations, constraints, and requirements to customer facilities teams and IT organizations.
Maintain detailed installation documentation, troubleshooting guides, and field playbooks.
Track deployments, assets, issues, and resolutions using Jira (or similar tools).
Continuously improve installation workflows, field diagnostics, and operational processes.
Travel up to 50%, including short-notice trips.
Ability to work non-standard hours (night shifts, weekends, holidays) when customer access or operational constraints require it.
Comfort working in industrial environments (warehouses, docks, yards, cold storage, etc).

Experience

Bachelor's degree in a technical discipline (engineering, robotics, computer science, etc).
3+ years of experience supporting, deploying, or maintaining industrial equipment, robotics systems, vehicles, automation hardware, or similar.
Experience tracking many different projects, assets, and issues at the same time.
Strong communication and documentation skills for coordinating with contractors and communicating with customers.
Strong hands-on troubleshooting skills across mechanical, electrical, and optical systems (experience in all three is preferred).
Proficiency using command-line tools (Linux CLI, PowerShell, SSH, etc).
Experience working in warehouse, factory, or industrial environments.
Experience deploying networked IoT or computer vision systems in the field preferred.
Experience with Jira or similar tools for tracking assets, issues, and installations preferred.
Comfort working in early-stage startup environments with evolving tools and processes preferred.

Kargo is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.