Sirius Staffing is seeking a Business Systems Analyst II for a 6-month on-site contract with the possibility of permanent hire. Schedule: Monday–Friday, 8am–5pm, with rotating 7am start or 6pm end time.Pay: $43.33/hour Summary: The CE Business Solutions Specialist II is responsible for incident and request life-cycle management, test planning, supporting incident resolution, and developing an understanding of interconnected business and technical systems. The role operates with moderate supervision but requires strong prioritization skills and frequent collaboration with business units and technology teams. This individual will receive mentoring from leadership and senior specialists.Key Responsibilities:
- Assess, triage, and prioritize incidents and service requests.
- Coordinate between business areas and technical support teams to drive resolution.
- Ensure all ServiceOne tickets are accurately reviewed, updated, and closed.
- Support diagnostics and issue resolution with input from business users.
- Participate in defining requirements and reviewing system enhancements.
- Help create and execute user test strategies.
- Maintain detailed documentation: process flows, interfaces, test plans, test results.
- Build expertise in assigned functional areas.
- Understand relationships across functional modules within the CRB ecosystem.
- Participate in impact assessments for changes, upgrades, and modifications.
- Meet regularly with business partners to review strategy for CRB-related initiatives.
- Help prioritize solution delivery and align with business objectives.
- Work directly with business stakeholders to ensure they understand defined processes.
- Evaluate outcomes and identify improvement opportunities.
- Learn the business operations, policies, and regulatory guidelines impacting workflows.
- Develop a working understanding of master data models.
- Support data governance and reporting activities.
Qualifications:
- Required: Associate degree in Business Management or related field (Accounting, CIS, Engineering, Communications, Mathematics, etc.).Preferred: Bachelor’s degree in these related areas.
- Required: Minimum 2 years directly supporting customer service operations using technology solutions.Preferred:1 year experience with SAP CRMB/IS-U, specifically in customer service, billing & rates, finance & credit, or device management.
- Strong conceptual understanding of business processes.
- Excellent verbal, written, analytical, organizational, and interpersonal skills.
- Ability to work effectively in collaborative, fast-paced project environments.
- Demonstrated ability to continuously learn and develop skills.
- Proficiency in Microsoft Office Suite.
Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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Pay: $43.33 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Education:
Experience:
- customer service operations using technology solution: 2 years (Required)
- SAP CRMB/IS-U, in customer service, billing & rates, : 1 year (Required)
Work Location: In person
