Human Resources Generalist/ Payroll Administrator
Human Resources Generalist / Payroll Administrator
Location: The Whitby Hotel, New York, NY
Love What You Do — Join The Whitby Hotel Team!
At The Whitby Hotel, our Core Values—Passion, Enthusiasm, Resilience, Attention to Detail, and Relationships—guide everything we do.
We are seeking a dynamic Human Resources Generalist / Payroll Administrator to help nurture our vibrant company culture and support the exceptional people who bring our hotels to life.
As an HR Generalist/Payroll Administrator, you will build meaningful partnerships, support talent attraction and engagement, and ensure smooth and accurate payroll operations.
This is a fully in-person, property-based role that requires a visible and engaged presence. Someone who champions our "Love What You Do" philosophy and supports a workplace where all employees can thrive.
Education & Experience
- Minimum 2 years of employee relations experience, preferably in hospitality
- 2+ years administering payroll and recruitment, ideally using ADP Workforce Now
- Strong communication skills for explaining standards, policies, and employee benefits
- Bachelor’s degree in Human Resources or a business-related field, or equivalent certification/training
- Proven success in high-volume recruitment and onboarding
- Strong proficiency in Word, Excel, and PowerPoint
Knowledge & Skills
- Ability to listen, support, investigate, and resolve employee concerns
- Skilled in sourcing, selecting, and processing candidates with strong recordkeeping
- Excellent payroll knowledge with consistent attention to detail
- Clear, professional verbal and written communication
- Ability to build trust and relationships across all levels and diverse teams
- Flexibility and resilience in a fast-paced, ever-changing environment
Key Competencies
- Able to guide, motivate, and inspire employees to excel and embrace change
- A strong eye for identifying future Firmdale stars and supporting their growth
- A balanced thinker who considers both employee needs and business goals
- A connector who strengthens partnerships across the hotels
Essential Responsibilities:
1. Recruitment & Interviewing
- Build strong relationships with leaders across assigned departments
- Create and implement effective recruitment and selection strategies
- Source candidates through job postings, networking, and industry boards
- Maintain a robust talent bank for future openings
- Provide pre-screened candidates, manage pre-employment checks, and prepare offer letters
- Ensure timely, professional communication with all applicants
- Track success of recruitment sources and support consistent hiring practices
2. Onboarding & New Hire Experience
- Implement and refine paperless onboarding processes
- Coordinate with the Training Manager to ensure seamless orientation and departmental training
- Welcome new hires and assist with systems access, timekeeping, and locker assignments
- Present segments of Orientation as assigned
- Ensure all new hire information is accurate for HR files and payroll
3. Payroll & Time and Attendance Administration
- Ensure accurate payroll processing in compliance with wage and hour regulations
- Support, train, and coach managers and employees on ADP Workforce Now
- Administer employee self-service functions for vacation, sick, and personal day requests
4. Culture, Engagement & Communications
- Partner on creative employee communications, including bulletin boards and engagement initiatives
- Support the “Love What You Do” employee recognition program
- Collaborate on new HR initiatives that strengthen culture and engagement
5. Performance Management & Employee Relations
- Ensure consistent application of policies, procedures, and attendance standards
- Conduct or support investigations, provide recommendations, and ensure follow-up
- Oversee evaluation schedules including 45-day, 90-day, and annual reviews
- Build rapport by regularly visiting departments and offering support to staff, including early morning coverage twice a month
- Coach managers using the SBI method and escalate issues when needed
- Mediate concerns between employees and managers
6. Education Reimbursement Program
- Assist in reviewing requests, processing documentation, and tracking payouts
7. Special Projects
- Support leadership with employee events, recognition programs, and other initiatives
Physical Requirements
- Ability to read, enter, and retrieve information using computers and physical files
- Regular communication in person, via phone, and in writing
- Combination of sitting, standing, walking, and bending
Why Firmdale?
Joining Firmdale means joining a supportive, design-forward, people-first organization that believes in celebrating individuality, nurturing talent, and building strong relationships. As part of our HR team, you will play a key role in helping employees feel valued, connected, and inspired every day.
Apply Today!
If you're passionate about people, energized by dynamic hospitality environments, and experienced in HR and payroll administration, we want to hear from you.
- Come build relationships, champion our Core Values, and help others Love What They Do — at Firmdale Hotels.
