Operations & Business Analyst (Consulting Track)
Contract | Part-Time (20–35 hours/week) | Remote (US preferred)
Compensation: Competitive, based on experience
About Lana Partners
Lana Partners helps nonprofit organizations bring clarity to their operations by aligning business processes, ownership, and CRM systems before jumping into design or development.
We take a process-first approach to consulting — focusing on how organizations actually work before deciding how technology should support them. Our clients value structure, communication, and thoughtful execution over speed and chaos.
About the Role
We are looking for a highly organized, proactive Operations & Business Analyst to support delivery, sales operations, and internal coordination — with a clear path to grow into a consulting role.
This role is ideal for someone who:
- Has strong administrative, project coordination, or operations experience
- Is comfortable working with leadership and clients
- Enjoys organizing work, tracking details, and following through
- Is eager to learn CRM systems, consulting, and nonprofit operations over time
You do not need to be a CRM expert on day one.
You do need strong communication, ownership, and organizational skills.
What You’ll DoOperations & Administration (Core Responsibility)
- Keep projects, tasks, and follow-ups organized
- Track action items, deadlines, and responsibilities
- Prepare meeting agendas, notes, and summaries
- Maintain internal documentation and client artifacts
- Help keep Lana Partners “clean and on track”
Project & Business Analysis Support
- Sit in discovery and client calls to capture notes and requirements
- Help document current-state processes and pain points
- Translate discussions into clear tasks and next steps
- Support QA, validation, and coordination with delivery resources
- Learn how business processes translate into system requirements
Sales & Growth Support
- Support outbound efforts (list building, coordination, follow-ups)
- Assist with discovery calls (note-taking, scheduling, follow-up)
- Track prospects and pipeline activity
- Help operationalize repeatable sales processes
Technology Exposure (Learn-as-You-Go)
- Learn Dynamics 365 and Power Platform concepts over time
- Support CRM configuration and testing under guidance
- Grow into a junior consultant role as skills develop
What We’re Looking For
- Strong experience in administration, operations, project coordination, or business analysis
- Excellent written and verbal communication skills
- High attention to detail and follow-through
- Comfort working directly with leadership and clients
- Ability to juggle multiple priorities and stay organized
- Curious, coachable, and eager to grow into consulting
Nice to Have (Not Required)
- Project coordination or PM experience
- Business analysis or process documentation experience
- Exposure to CRM systems (any platform)
- Experience working with nonprofits or mission-driven organizations
How This Role Evolves
This is a growth-track role.
- Starts as operations / coordination-heavy
- Gradually takes on more business analysis responsibility
- Learns CRM and consulting fundamentals over time
- Can grow into a Business Applications Consultant or specialized role as Lana Partners scales
Why Join Lana Partners
- Work closely with senior leadership
- Learn how real consulting businesses operate
- Gain exposure to nonprofit organizations and complex operations
- Grow into a consulting role without being thrown into the deep end
- Join a firm that values clarity, communication, and process
If you are highly organized, proactive, and want to grow into consulting — this role will fit you well.
Job Type: Contract
Pay: From $25.00 per hour
Benefits:
- Professional development assistance
People with a criminal record are encouraged to apply
Experience:
- Project management: 1 year (Required)
Work Location: Hybrid remote in Saint Paul, MN 55114
