Finance Operations Analyst

Rain • Full-time • Tennessee, United States, US • $60k - $70k / year • 6d ago

Finance Operations Analyst

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth..

Rain partners with employers to provide their employees with access to their earned but unpaid wages via our app. Payments to employees are then reimbursed to Rain via withholding from the employee’s paycheck and repayment by the employer. The Finance Operations (FinOps) team manages this workflow and ensures timely repayment from our customers.

As a Finance Operations Analyst, you will own employer relationships with regards to cyclical payroll adjustments and repayments. In practice, this means you’ll problem solve late payers, reconcile inaccurate data sets, identify risks or liabilities in current customers, and find opportunities to improve our overall customer experience.

What you’ll do

Own the accounts receivable process as part of the FinOps team, and serve as the main point of contact on payroll and repayments for a dedicated set of customer accounts
Reconcile payments from employers with their corresponding invoices
Coordinate with employers to ensure timely adjustments and payment
Investigate and resolve payment discrepancies through communication with employers, coordination with other internal teams, and/or financial adjustments
Serve as a key customer point of contact on EWA workflow issues
Evaluate current processes from both a Rain and employer perspective, and drive improvements with the Product and Engineering teams
Produce internal and external reporting related to repayments
Identify opportunities to decrease loss and time to pay for employer accounts in partnership with the Customer Success team

Who you are

1-2 years in a customer facing role (Account Management, Customer Success, Sales, etc.) where you worked with a dedicated set of customers assigned to you
Highly proficient with Microsoft Office, including strong Excel skills and the ability to analyze large sets of data
Experience successfully building customer relationships through both verbal and written communication
Strong attention to detail, with a high level of ownership and dedication to accuracy
Demonstrated track record of problem solving skills and the ability to “connect the dots” between data across various workstreams
Comfortable working in a fast-paced environment; startup and FinTech experience is a plus
Bonus points for familiarity working with an enterprise CRM (Hubspot, Salesforce, etc.)

Who We Are

Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation

$60,000- $70,000 (Base + Variable)

Note this is a range and we take in a variety of factors when determining total compensation for the position.

How we care for our team

Along with competitive salaries, Rain offers great benefits including:

Flexible PTO
Medical, Dental, Vision, Life, Disability coverage
Parental leave
Monthly stipend
Equity options

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us.

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