Company Overview
We’re a fast-growing custom merchandising company that partners with artists, brands, events, and organizations to create standout products—from design and sourcing to production, fulfillment, and e-commerce. We’re known for moving fast, delivering high-quality work, and building long-term client relationships through strong execution and service.
If you thrive in a performance-driven, relationship-focused environment where your work directly impacts revenue and client success, this role is for you.
Position Summary
As an Account Manager, you’ll own and grow a portfolio of existing clients by serving as their primary point of contact and internal advocate. You’ll manage day-to-day relationships while driving account growth through repeat orders, upsells, and new product opportunities.
You’ll succeed by building trust, staying organized, solving problems proactively, and consistently finding ways to expand revenue within each account.
Key Responsibilities
Client Management & Advocacy
- Serve as the primary contact for assigned accounts
- Act as the client’s internal advocate, coordinating with design, production, marketing, and operations
- Translate client needs into clear internal action plans and timelines
- Proactively identify and resolve risks related to timing, approvals, inventory, or feasibility
Account Growth & Revenue
- Grow revenue within existing accounts by increasing order frequency and size
- Identify new product category opportunities aligned with client brands
- Upsell and cross-sell strategically with a solutions-first mindset
- Track pipeline, quotes, and reorder opportunities
Execution & Organization
- Lead onboarding for new clients
- Manage projects from kickoff through delivery
- Maintain accurate account documentation and approvals
- Lead regular client check-ins and business reviews
Required Qualifications
- 2+ years in account management, customer success, or inside sales (B2B preferred)
- Proven experience managing multiple clients in a fast-paced environment
- Strong communication skills (calls, email, presentations)
- Demonstrated success growing accounts or revenue
- Highly organized with strong follow-through
Preferred Experience
- Merchandising, apparel, promotional products, or branded goods
- Working with creative teams and managing approvals
- Familiarity with production workflows and timelines
What We Offer
- High-impact role tied directly to revenue and retention
- Fast-moving, team-oriented environment
- Clear growth path as the company scales
- Competitive compensation (base + performance incentives)
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
