About Pacific Nexus
Pacific Nexus is a premium print and creative production company specializing in art books, high-end event materials, and specialty stationery. We work with designers, agencies, artists, and brands that value detail, craft, and care. Every project is built on precision, collaboration, and trust.
About the Role
We’re hiring a Client Production Lead — someone who can guide projects from intake to delivery with technical know-how, clear communication, and a designer’s eye.
This is a front-line position that blends client service, print production, and project management. You’ll be the first point of contact for new inquiries, help clients shape their projects, prepare or review files for print, coordinate internal workflow, and ensure jobs are delivered on time and to spec.
The right person for this role has a background in design or production, an appreciation for beautiful printed work, and the confidence to advise clients while keeping a calm, solution-focused approach. You’ll need to be organized, responsive, and comfortable juggling multiple projects at once in a fast-moving environment.
Responsibilities
- Respond to incoming client inquiries and guide them through specs, file setup, timelines, and options
- Review or prepare design files for print (we’ll train you on prepress tools)
- Coordinate workflow across estimating, scheduling, printing, and finishing
- Track job status and manage communication from intake through delivery
- Send and follow up on proofs using our automated systems
- Educate clients on best practices for file prep and production methods
- Communicate clearly with internal teams to keep things on schedule
- Ensure every job is delivered with accuracy, care, and clarity
What We’re Looking For
- Strong communication skills — written and verbal
- High attention to detail and follow-through
- Confident, professional presence with clients
- Ability to prioritize, multitask, and stay calm under pressure
- Experience in design, print production, or project coordination preferred
- Familiarity with Adobe Creative Suite is a plus, but not required
- Interest in print, design, typography, or visual storytelling is a strong bonus
Tools We Use (we’ll train you)
- Adobe Acrobat Pro + Enfocus PitStop
- Adobe InDesign, Illustrator, Photoshop
- Internal MIS, scheduling, and proofing systems
Why Work With Us
At Pacific Nexus, we believe that the best work comes from people who care — about the details, the process, and the people involved. We’re collaborative, craft-driven, and committed to excellence across everything we touch. If you love the satisfaction of seeing a well-run project come to life, this is the place for you.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Describe a difficult decision you had to make at work where both options had real consequences. What was the situation, what did you choose, and what happened afterward?
- Tell me about advice you took that fundamentally changed your trajectory. What made you trust it and what shifted afterward?
- Describe a transformation you went through to perform better at work. What triggered it and what permanently changed?
- In your experience, what separates someone who is average at their job from someone who is exceptional? Give an example from your own career where you saw that difference.
- Tell me a story from your career that would help me understand who you are when things get hard.
- What’s a mistake you made that took you longer than it should have to admit? What finally made you face it?
- Tell us about your experience with design, print production, or creative project coordination.
- What’s one piece of printed work you admire (from anywhere), and why?
Work Location: In person
