Channel Program Success Manager
Role Summary
The Channel Program Success Manager is the strategic lead for assigned client programs, responsible for driving partner engagement, program execution, and measurable performance outcomes across the channel ecosystem. This role blends consultative client management with hands-on program leadership, ensuring goals translate into clear plans, streamlined execution, and continuous optimization. Just as importantly, the Channel Program Success Manager connects program strategy to platform strategy, aligning client objectives to the capabilities of the Channel Fusion platform and shaping how workflows, reporting, automation, and user experiences are configured to support scalable execution. Working cross-functionally with internal teams, this role strengthens partner experience, improves operational efficiency, and helps brands scale channel programs that deliver real business impact.
Responsibilities:
- Serve as the primary point of contact for assigned brands, building trusted relationships and acting as a strategic advisor for channel program success.
- Partner with clients to plan and manage channel programs, aligning program roadmaps, campaign calendars, partner engagement approaches, and success metrics.
- Translate program strategy into platform strategy by mapping client goals to platform capabilities, defining requirements for configuration, workflows, automation, and reporting that enable scalable execution.
- Own the ongoing platform alignment plan for each client, ensuring new program initiatives are supported through the right platform setup, governance, and adoption approach.
- Facilitate strategic planning sessions, quarterly business reviews, and working sessions that align stakeholders on goals, priorities, and performance.
- Translate client objectives into clear program requirements and execution plans, coordinating business timelines, approvals, and deliverables end-to-end.
- Partner cross-functionally with internal teams (client services, operations, finance, and technology) to ensure smooth delivery and consistent program execution.
- Guide client enablement through onboarding, training, and change management tied to program updates, policies, and workflows.
- Monitor program performance and partner activity, delivering insights and recommendations to improve participation, efficiency, and outcomes.
- Identify operational friction points and help drive process improvements that strengthen the partner experience and increase program adoption.
- Capture and communicate platform enhancement opportunities based on program needs and client feedback, partnering with internal teams to prioritize improvements that increase scalability and performance.
- Support retention and growth by demonstrating value, reinforcing measurable outcomes, and identifying opportunities to expand program impact.
Knowledge, Skills, and Abilities:
- Bachelor’s Degree in Business, Marketing, Communication, or similar field.
- 3+ years in client services, channel/partner marketing, customer success, program management, or stakeholder-facing roles.
- Strong background in managing multi-stakeholder programs, building plans, driving execution, and delivering measurable results.
- Experience working with partner ecosystems (dealers, resellers, distributors, agents, or affiliates) and understanding partner engagement drivers.
- Ability to connect business goals to system configuration and operational workflows; comfortable partnering with technical teams without needing to be the technical owner.
- Excellent communication skills (verbal, written, and visual), including leading client presentations and facilitating discussions.
- Strong analytical and problem-solving skills with comfort using reporting to identify trends, opportunities, and next actions.
- Comfort with CRM platforms, communication tools, and business reporting systems; able to learn new systems quickly.
- Ability to manage multiple priorities with strong organization, attention to detail, and follow-through.
Desirable Attributes:
- Consultative, strategic mindset paired with a bias toward action and operational excellence.
- Experience supporting marketing programs such as partner enablement, incentives, promotions, rebates, or channel operations.
- Strong collaboration skills and a proactive approach to removing blockers and improving cross-team execution.
- Experience developing training materials, program documentation, or partner-facing resources.
- Mission-driven mindset with a commitment to client success and service excellence.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
