Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
_________________________________________________________
About the Role: Uniti is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
Uniti is seeking highly motivated Professional Services Consultants to work with a wide range of partners to provide onsite and remote engineering expertise, to unburden our customers from required tasks, needed to successfully implement Uniti’s core networking solutions. To include network (WAN / LAN) discovery, security, engineering, managed network services, and site infrastructure buildouts.
In this revenue accountability role, you will own and support specific regional sales teams at all pre-sale stages and will be ultimately responsible for the final customer facing scope of work for all partner-led activities and successfully transitioning the project over to various delivery partners. Periodically keeping up with project activities to account for modifications in customer requirements, which could require additional levels of effort or resources to support. You will be responsible for quickly assessing each client’s unique business requirements and driving them towards successful outcomes while ensuring fast time to value their Uniti investment. The ideal candidate will be naturally consultative, collaborative, articulate, extremely organized and motivated by maximizing customer success and outcomes.
As part of this support model, you will be responsible for all training and evangelization of the Professional Services products and solutions, and host monthly sessions with each supported RVP and team.
What You’ll Do:
- Work and collaborate with Sales, Sales Engineering, and Product teams to provide complete implementation solutions of Uniti core strategic products (SDWAN, UCaaS, Network, Security)
- Work with customers to clearly define customer & Uniti requirements for each engagement and develop a solution to deliver expected value to the customer based on these requirements
- Consult on various regulatory requirements and/or enterprise project rollout and best practices
- Engage partners to build unified Scopes of Work providing the best customer experience with defined requirements, responsibilities, and required transition points to provide a successful implementation
- Remove operational challenges for both customers and Sales Teams
- Generate detailed customer facing Statements of Work to include defining final pricing, implementation schedule, and engagement model while maintaining positive margin for Uniti
- Deliver client presentations during sales cycle collaborating with strategic Professional Services technical resources for scoping and/or offer presentation
- Engage PS Operations team to ensure smooth hand-off approved projects including participating in kick off meetings and assisting with Change Orders as required
- Coach and train field sales teams (RVP, AD, SE, Sales) on PS offerings and how to leverage during various stages of customer lifecycle or deal development
- Coach and train Channel Partners and Channel managers on PS offerings and how to leverage during various stages of customer lifecycle or deal development
- Maintain working relationship with delivery partners and abreast with updated products and services
Do you have?
- Bachelor’s degree and 8+ years professional services level experience
- Preferred; CISSP, CISA
- Experience as an internal sales overlay to the organization’s sales distribution channels
- Demonstrated ability to strategize, qualify, close, and deliver Professional Services and consulting engagements
- Experience leading client meetings to extract and document technical requirements
- Experience and knowledge in resolving complex technical problems
- Experience drafting scopes of work and developing cost & revenue models to support positive margin in deals
- Experience in collaborating with large integrators/outsourcers and strategic technology partners
- Proven value-based selling ability; track record for closing revenue
- Experience working with cross-functional engineering teams
- Maintain an understanding and working knowledge of the IT Solutions Consulting industry with a specific emphasis on; SDWAN, UCaaS, Managed Network & Security Services, Cloud computing, and customer premise-based solutions
- Excellent verbal and written communication skills with a desire to be client-facing
- Strong problem-solving skills and ability to manage conflicting priorities
- High level of intellectual and technical curiosity
- Demonstrated domain knowledge and expertise in one or more of the following: Technical Solution Consulting, WAN / LAN Technology, Infrastructure Field Services, Network Security, and / or Managed Services (DDoS, Network Monitoring, Security Monitoring), Cloud Computing
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- Identify Theft, Legal, Auto & Home and Pet Insurance
- Paid time off (PTO)
- Matching 401K Plan
- Health & Flexible Savings Account options
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Career advancement opportunities
- Fun & competitive work environment
_________________________________________________________
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
