Alisei, Inc.—a progressive business consulting firm and trusted AT&T business partner—is hiring energetic new Bilingual Customer Representative to join our McAllen-based team. In this key role, you’ll provide comprehensive customer service and sales support to our customers, ensuring satisfaction, retention, and long-term account success. You’ll manage relationships with professionalism and care, offering personalized customer service that builds trust and reflects our commitment to excellence. This role is ideal for a detail-oriented professional who thrives on solving problems and maintaining high standards in a fast-paced environment.
As a Bilingual Customer Representative, you’ll master AT&T’s business solutions through specialized training and deliver exceptional customer service and sales support. You’ll assist customers by resolving account inquiries, addressing billing questions, and providing sales solutions that keep their lives running smoothly. This role offers a strong foundation for growth in customer service, account management or team leadership within our professional environment.
Role Requirements for a Bilingual Customer Representative
- Support all customers by resolving account issues directly and with professionalism and urgency, ensuring every interaction strengthens trust and satisfaction.
- Handle billing inquiries with accuracy and care, guiding clients through adjustments, clarifications, and resolutions that reflect our commitment to customer service excellence.
- Develop expertise in AT&T’s sales solutions through focused training, hands-on experience, and ongoing mentorship to confidently support a range of customer needs.
- Help maintain smooth business operations by delivering responsive, reliable sales support that minimizes downtime and keeps customers connected.
- Build a strong foundation for future roles in account management or team leadership by mastering client service fundamentals and demonstrating initiative.
- Collaborate with internal teams to streamline client support, sharpen sales initiatives, share insights, and contribute to continuous improvement across channels.
- Contribute to a positive client experience by anticipating needs, communicating clearly, and helping drive retention and long-term business partnerships.
Qualities That Set You Apart as a Bilingual Customer Representative
- High school diploma or GED; college coursework in business or communications is a plus, but not required.
- 0-2 years of experience in customer service, admin support, sales or detail-focused roles.
- Skilled at solving problems and juggling tasks with accuracy.
- Clear, professional communicator with a customer-first mindset.
- Organized, self-driven, and effective in both solo and team environments.
Job Type: Full-time
Pay: $750.00 - $1,250.00 per week
Work Location: In person
