About Jamie AI
Jamie AI is building the operating system for modern media companies. We help podcast networks, studios, creators, and media teams turn content into smarter sales materials, better production workflows, and stronger business outcomes.
Our platform helps teams search across content libraries, identify the most relevant moments, generate decks and responses faster, uncover brand-fit insights, and streamline pre-production and content strategy. We work with leading media companies and are building software for a category that is rapidly evolving.
We are looking for a Sales and Customer Success Representative who is excited to work directly with customers, help drive revenue, improve retention, and serve as a key bridge between our users and product team.
Role Overview
This is a hybrid revenue and customer-facing role designed for someone who thrives in fast-moving environments and enjoys owning relationships from early conversations through long-term account success.
You will help generate and advance sales opportunities, onboard and support customers, increase product adoption, identify expansion opportunities, and ensure clients are getting meaningful value from Jamie AI. This role is ideal for someone who is equal parts relationship builder, operator, strategist, and problem solver.
At Jamie AI, customer success is not separate from growth. We view every customer interaction as an opportunity to deepen trust, improve product usage, and create long-term revenue.
What You’ll Do
Sales Responsibilities
- Support outbound and inbound sales efforts across podcast networks, studios, media companies, agencies, and brand partnership teams
- Qualify leads and identify strong-fit prospects for Jamie AI’s product offerings
- Conduct demos and product walkthroughs tailored to prospect needs
- Help move opportunities through the pipeline from initial interest to close
- Draft and send thoughtful follow-ups, recap emails, onboarding notes, and relationship-building communications
- Assist with proposal development, pricing conversations, and packaging recommendations
- Identify upsell and expansion opportunities within existing customer accounts
- Maintain CRM hygiene and keep notes, opportunity stages, and account details up to date
- Partner with leadership on sales strategy, customer feedback, and account prioritization
Customer Success Responsibilities
- Own onboarding for new customers and ensure they are set up for immediate success
- Train users on best practices across the platform, including sales and production workflows
- Build strong relationships with customers across multiple stakeholders, from individual users to leadership
- Serve as a trusted point of contact for day-to-day support, questions, and optimization recommendations
- Monitor adoption, engagement, feedback, and account health
- Proactively reach out to customers to improve usage, answer questions, and identify blockers
- Gather customer feedback and communicate it clearly to the product and leadership teams
- Help customers translate Jamie AI’s capabilities into real workflow improvements and business value
- Support renewals and retention by ensuring customers see measurable value from the platform
Cross-Functional Responsibilities
- Act as the voice of the customer internally
- Work closely with product, engineering, and leadership to surface issues, patterns, and opportunities
- Help improve onboarding materials, support resources, internal playbooks, and customer-facing documentation
- Contribute to building repeatable systems for both sales and customer success as Jamie AI grows
- Help shape a world-class customer experience in an early-stage environment
Qualifications
Required
- 1 to 5 years of experience in sales, account management, customer success, partnerships, or a similar client-facing role
- Strong written and verbal communication skills
- Experience leading calls, demos, trainings, or customer conversations with confidence and professionalism
- Highly organized with strong attention to detail and follow-through
- Comfortable managing multiple accounts, conversations, and priorities at once
- Ability to work independently and move quickly in a startup environment
- Strong problem-solving skills and a proactive mindset
- Genuine interest in technology, media, podcasts, creator businesses, or digital content
- Ability to translate customer needs into actionable next steps internally and externally
Preferred
- Experience working in SaaS, media, advertising, creator economy, podcasting, or enterprise software
- Familiarity with CRM systems and customer success tools
- Experience supporting both net-new business and existing customer growth
- Experience at an early-stage startup or in a highly entrepreneurial environment
- Comfort working with senior stakeholders and enterprise customers
- Passion for AI tools and curiosity about how technology can improve workflows
What Great Looks Like in This Role
- Customers feel highly supported, heard, and excited to keep using Jamie AI
- Prospects clearly understand the value of the product and move through the pipeline efficiently
- Onboarding is smooth, thoughtful, and tailored to each customer
- Product adoption increases over time across accounts
- Expansion opportunities are surfaced naturally through strong relationship management
- Internal teams receive clear, actionable customer feedback
- Jamie AI becomes more sticky, valuable, and scalable because of your work
Who You Are
- You are polished, sharp, and highly responsive
- You enjoy talking to people and building trust quickly
- You are energized by helping customers succeed, not just closing a deal
- You are comfortable with ambiguity and like building systems where none exist yet
- You care about both revenue and relationships
- You take ownership and do not need to be micromanaged
- You want to be part of building a category-defining company from an early stage
Why Join Jamie AI
- Opportunity to join an early team and play a meaningful role in company growth
- Direct exposure to customers, product strategy, and leadership decision-making
- Ability to help shape the sales and customer success function from the ground up
- Work at the intersection of AI, media, sales, and content
- High ownership, high impact, and strong room for growth as the company scales
Compensation
- $70,000 - $90,000 base salary
- Performance-based bonus or commission structure
- Equity opportunity
- Additional benefits to be discussed based on candidate profile and location
