Business Analyst/Consultant IV (Remote)
Primary Location: Remote
V-Soft Consulting is currently hiring for a
Business Analyst/Consultant IV (Remote) for our premier client.
Ducation And Experience »
Top Required Skills and Years of Experience:
- ServiceNow Implementation & Configuration: 3 years of experience: Extensive experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer.
- Business Analysis & Requirement Gathering: 3 years of experience: Expertise in translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT.
- ITSM Process Knowledge: 3 years of experience: Deep understanding of ITIL frameworks and how they are applied within a large enterprise or government environment.
- Technical Writing & Documentation: 3 years of experience: Proven ability to create clear technical documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOP).
Nice-to-Have Skills
- Third-Party Integrations: Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable.
- Advanced ServiceNow Modules: Familiarity or implementation experience with additional modules such as Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM).
- ITIL Proficiency: Strong understanding or experience working within ITIL v3 or v4 frameworks, specifically in the areas of Incident, Change, and Request Management.
Knowledge, Skills And Abilities »
- ServiceNow ITSM Implementation.
- ServiceNow Configuration & Customization.
- Service Catalog Development.
- Workflow Design (Flow Designer).
- Business Analysis & Requirement Gathering.
- ITIL Framework (v3/v4) Knowledge.
- Incident, Change & Problem Management.
- Technical Documentation (FRD, SOP).
- Stakeholder Management & Communication.
- Third-Party Integrations (e.g., Jira, Dynatrace, Tenable).
What You’ll Do
Job Responsibilities:
- Service Request Development: Collaborate with business stakeholders to gather requirements; design, build, and test automated service requests and workflows within the ServiceNow Service Catalog.
- ITSM Implementation: Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request), ensuring all system changes follow authorized governance workflows.
- Platform Support: Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards.
- Process Design & Documentation: Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability.
Interested?
Qualified candidates should send their resumes to
mtaher@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
