Customer Service Representative
TBG | The Bachrach Group Kirkland, Washington, United States (On-site)
Customer service
Onsite | Full-Time | Permanent Role
$45,0000-$54,000 + Commission (depending on experience)
Great Benefits
FULLY ON-SITE
Location: Kirkland, WA
About the Role:
Join a dynamic, people-first team where every day brings new opportunities to connect, learn, and grow! An ideal candidate will be a friendly voice of our contact center.. This is a professional, customer-focused role (not your typical call center) where your goal is to turn incoming calls and chats into scheduled property tours or virtual appointments.
What You’ll Do:
· Handle 50–60 incoming prospect calls per day with warmth and enthusiasm
· Schedule and host virtual tours or set up in-person appointments
· Answer live chats, texts, and follow-ups to support the leasing process
· Provide excellent customer service and build rapport with prospects
· Keep accurate records and notes in our CRM
· Stay up-to-date on property details, amenities, and specials
· Collaborate closely with teammates and property managers
What We’re Looking For:
· Strong customer service experience (required)
· Call center, customer service, or leasing experience a plus
· Friendly, positive communicator with great multitasking skills
· Organized, detail-oriented, and tech-savvy
· Reliable, punctual, and team-oriented
Why You’ll Love It Here:
· Competitive pay + monthly commission
· Supportive, inclusive team environment
Pay: $45,000.00 - $54,000.00 per year
Work Location: In person
