Position Summary
- Develops improvement recommendations based on complex data and root cause analysis.
- Manages all areas of project management including planning, design, development, Implementation and ongoing maintenance of project(s).
- Keen focus on Process Improvement initiatives, Automation, driving effective Business System initiatives, and facilitating Kaizen Events.
- Maintains project scope focused on impacting one of the following: process, system, function, and/or product.
- Proactively leads projects by preparing project elements including project charter, scope, resource requirements (cost), project schedules, and milestones.
- Advocate for change, anticipate potential objections, and communicate difficult and complex ideas with ability to drive influence and lead others to adopt a different point of view when necessary.
- Perform stakeholder analysis to effectively coach & develop supportive sponsors, advocates, & champions of the proposed change and ensure successful implementation/adoption.
- Facilitate effective project team meetings minimizing waste by maintaining focus, managing the conversation, meeting project objectives, and providing key takeaways.
- Leads collaboration across all parties to gain buy-in, develop solutions, and guide project team through completion.
- Builds communication plan & schedule for successful implementation and ensures project team and all impacted stakeholders are informed of progress, key dates, and next steps.
- Develops effective project plans demonstrating leadership in planning & monitoring all project tasks, assigning ownership, and holding project team to target deadlines.
- Assist with the management of internal relationships, processes, and performance, and identify issues that may stall project and working with leadership to resolve through effective risk management.
Required Qualifications
- A minimum of 3 years prior project management experience
- Demonstrated strong negotiation skills
- Strong organizational & time management skills
- Ability to communicate to multiple levels of leadership
- Proficient in MS Office Suite, including, PowerPoint, Excel, SharePoint, MS Teams
- Strong technical skills working with databases including Quickbase, SQL, MS Access
- Experience developing workflow & process documents
- Experience in data analysis with ability to present and support clear and concise findings
- Experience identifying process improvement opportunities & proposed solutions supported by data analysis, including leading stakeholders through Five Whys and root cause analysis of issues
- Ability to work independently
Preferred Qualifications
Experience with claim rework a plus
Six Sigma certification a plus
Experience working to develop Automation Anywhere RPA production bot processes
Microsoft Power Apps, Power Automate
Microsoft Visio experience - could be trained
We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.
Aetna Service Operations office/hub locations will be discussed with the selected candidate.
Education
Bachelor's degree or equivalent experience and education
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/20/2026
