DescriptionOur
Customer Success Team Lead will be responsible for building and leading the organization that drives dealer adoption from installation through long-term lifecycle enablement. This role owns the full Dealer Activation function, including onboarding, relaunch execution, and ongoing enablement, and is accountable for delivering a consistent, scalable, and high-quality dealer experience.
This leader also owns UVeye's external training strategy and is responsible for designing, maintaining, and executing a comprehensive training curriculum that supports every stage of a dealer's lifecycle. By removing operational load from Customer Success Managers (CSMs) and standardizing the activation engine, this role ensures that CSMs can focus on renewals, strategic engagement, and ROI delivery.
A day in the life and how you'll make an impact:This role owns dealer launches and first-90-day success. The goal is simple:
get dealers to value fast and hand off clean momentum to Customer Success.- Review upcoming installs and early-stage dealers; prioritize by risk, lane count, and complexity
- Assign and coach Activation Managers across onsite and virtual launches
- Step into high-impact or high-risk dealer activations as needed
- Ensure dealer goals, success metrics, and expectations are clearly set at launch
- Partner with CS Team Leads to execute tight handoffs-no dropped balls
- Monitor early adoption metrics and flag dealers needing extended activation
- Share activation insights with Sales, CS Ops, and Product to improve future launches
- Faster time-to-value: Dealers see wins early, not months later
- Lower early churn risk: Clean launches prevent downstream issues
- Stronger expansion readiness: Momentum starts in Month 1
- CS efficiency: CSMs inherit healthy, activated accounts
- Scalable excellence: Activation becomes repeatable, not personality-driven
- Dealer advocacy: Real-world feedback drives smarter internal decisions
Requirements- 5+ years of experience in Customer Success, Training & Enablement, CS Field Operations, Automotive SaaS, or related leadership roles.
- Demonstrated success in building or scaling training programs and activation/onboarding teams.
- Strong operational skill set with proven ability to design repeatable, high-quality processes.
- Excellent communication and stakeholder-management skills across technical, operational, and executive teams.
- Experience leading field-based or travel-heavy teams is strongly preferred.
Ideally, we're looking for: - Consistent execution of the 90-day activation framework across all dealer installs.
- Improved adoption performance across new and existing cohorts.
- Increased CSM capacity and focus on renewals and strategic value delivery.
- Standardized training experience across all markets, dealers, and OEM programs.
- Measurable improvements in dealer enablement, satisfaction, and retention.
Benefits we offer:- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $125,000-$135,000. In addition, this position is also eligible for a bonus.
Physical Requirements:This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, and dealerships; and performing occasional manual tasks such as bending, or reaching. The role also requires 50% travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
